TABLE 1                                                    19:07 Saturday, March 4, 2000   1
                                                               Annual Report of Medicare Reconsideration Results:
                                                       National Summary of Final Decisions and Value of Contested Claims
                                                                   for Cases Decided During 1999, by Service

                                                                                                                                     $                        $ Ret           $
 SERVICE                CASES  UPHOLD       %  OVERTURN       %  PARTIAL       %  RETDISR       %  WDRAW      %         Total $  Overturned    $ Upheld      Disenr     W/drawn

 Practitioner Services   6030    4039   66.98    1067     17.69    111      1.84     62      1.03    751  12.4544    $9,703,536  $1,806,338  $6,588,910     $99,771  $1,208,517
 OPD Mental Health        136      64   47.06      35     25.74     10      7.35      4      2.94     23  16.9118      $206,732     $60,804    $104,886      $6,080     $34,962
 Hospice Care               6       2   33.33       0      0.00      1     16.67      0      0.00      3  50.0000       $11,910        $993      $4,963          $0      $5,955
 Non-Medicare Benefit    4598    3633   79.01     402      8.74     41      0.89      3      0.07    519  11.2875    $4,092,910    $376,088  $3,252,163      $2,670    $461,988
 Emergency Room           546     373   68.32      97     17.77      5      0.92      1      0.18     70  12.8205      $521,807     $95,091    $358,862        $956     $66,898
 Inpatient Hospital       570     226   39.65     142     24.91     23      4.04     10      1.75    169  29.6491    $7,601,731  $2,047,133  $3,167,388    $133,364  $2,253,847
 Clinic (Lab, X-ray)      748     421   56.28     172     22.99      8      1.07     13      1.74    134  17.9144      $726,727    $170,995    $412,913     $12,630    $130,189
 Nursing Home Care       2722    1448   53.20     756     27.77    229      8.41      9      0.33    280  10.2866   $15,460,878  $4,944,414  $8,874,953     $51,120  $1,590,392
 Therapies                811     509   62.76     196     24.17     23      2.84      6      0.74     77   9.4944    $2,282,349    $583,955  $1,464,812     $16,885    $216,696
 Ambulance                469     290   61.83      95     20.26      7      1.49      0      0.00     77  16.4179      $490,340    $102,982    $306,854          $0     $80,504
 Home Health Care         291     146   50.17      75     25.77     10      3.44      5      1.72     55  18.9003    $1,311,441    $360,534    $680,507     $22,533    $247,867
 DME/Medical Supplies    3476    2586   74.40     541     15.56     37      1.06      5      0.14    307   8.8320    $2,897,628    $466,405  $2,171,137      $4,168    $255,918
 TOTAL All Services     20403   13737   67.33    3578     17.54    505      2.48    118      0.58   2465  12.0816   $45,307,989   $11015730   $27388348    $350,178  $6,553,732

                                              Dollar figures are not uniformly available for all contested services.
                                              When missing, dollar figures are set equal to the mean value of reconsiderations
                                              for the  same service category.  Partial overturn decisions have the dollar value
                                              apportioned to the appropriate category (i.e., uphold or overturn) based on actual
                                              division of liability, when known.  If unknown, the total is divided evenly between
                                              $ Upheld and $ Overturned.

                                                                      Center for Health Dispute Resolution

                                                                                    TABLE 2                                                    19:07 Saturday, March 4, 2000   2
                                                               Annual Report of Medicare Reconsideration Results:
                                                       National Summary of Final Decisions and Value of Contested Claims
                                                                    for Cases Decided During 1999, by Region

                                                                                                                                   $                        $ Ret           $
   REGION             CASES  UPHOLD       %  OVERTURN       %  PARTIAL       %  RETDISR       %  WDRAW      %         Total $  Overturned    $ Upheld      Disenr     W/drawn

   01: Boston          1249     883   70.70     208     16.65     80      6.41      1      0.08     77   6.1649    $3,546,152    $940,320  $2,432,938      $1,609    $171,284
   02: New York        1948    1205   61.86     382     19.61     70      3.59     28      1.44    263  13.5010    $5,357,512  $1,477,438  $2,915,818     $82,496    $881,760
   03: Philadelphia    1957    1324   67.65     384     19.62     51      2.61      4      0.20    194   9.9131    $4,925,677  $1,304,805  $2,949,188      $7,553    $664,131
   04: Atlanta         3441    2324   67.54     598     17.38     67      1.95     28      0.81    424  12.3220    $7,346,618  $1,881,557  $4,200,511     $96,643  $1,167,907
   05: Chicago         1143     740   64.74     237     20.73     32      2.80     11      0.96    123  10.7612    $2,777,155    $846,410  $1,541,788     $24,445    $364,512
   06: Dallas           974     599   61.50     188     19.30     17      1.75     15      1.54    155  15.9138    $2,153,577    $530,912  $1,051,542     $34,269    $536,853
   07: Kansas City      313     212   67.73      63     20.13      9      2.88      1      0.32     28   8.9457      $781,919    $223,503    $407,433      $1,609    $149,374
   08: Denver           359     251   69.92      48     13.37     11      3.06      4      1.11     45  12.5348      $724,440    $145,291    $459,288     $10,937    $108,924
   09: San Francisco   7935    5482   69.09    1222     15.40    133      1.68     24      0.30   1074  13.5350   $15,280,580  $2,982,990  $9,940,077     $75,671  $2,281,841
   10: Seattle         1084     717   66.14     248     22.88     35      3.23      2      0.18     82   7.5646    $2,414,359    $682,504  $1,489,764     $14,946    $227,145
   TOTAL All Regions  20403   13737   67.33    3578     17.54    505      2.48    118      0.58   2465  12.0816   $45,307,989   $11015730   $27388348    $350,178  $6,553,732

                                              Dollar figures are not uniformly available for all contested services.
                                              When missing, dollar figures are set equal to the mean value of reconsiderations
                                              for the  same service category.  Partial overturn decisions have the dollar value
                                              apportioned to the appropriate category (i.e., uphold or overturn) based on actual
                                              division of liability, when known.  If unknown, the total is divided evenly between
                                              $ Upheld and $ Overturned.

                                                                      Center for Health Dispute Resolution

                                                                                    TABLE 3                                                    19:07 Saturday, March 4, 2000   3
                                                               Annual Report of Medicare Reconsideration Results:
                                                       National Summary of Final Decisions and Value of Contested Claims
                                                            for Cases Decided During 1999, by Case Class and Service

------------------------------------------------------------------------ CLASS=Standard Service Denial -------------------------------------------------------------------------

                                         % of All
       SERVICE                  CASES      Cases     UPHOLD         %    OVERTURN         %    PARTIAL         %    RETDISR         %    WDRAW        %           Total $

       Practitioner Services     2839      24.62      1935      68.16       571       20.11       58        2.04        1        0.04     274      9.6513      $4,568,547
       OPD Mental Health           53       0.46        29      54.72        12       22.64        6       11.32        0        0.00       6     11.3207         $80,565
       Non-Medicare Benefit      2977      25.81      2386      80.15       267        8.97       25        0.84        0        0.00     299     10.0437      $2,649,977
       Emergency Room              13       0.11        10      76.92         2       15.38        0        0.00        0        0.00       1      7.6923         $12,424
       Inpatient Hospital          52       0.45        25      48.08        18       34.62        0        0.00        0        0.00       9     17.3077        $693,491
       Clinic (Lab, X-ray)        294       2.55       168      57.14        84       28.57        2        0.68        0        0.00      40     13.6054        $285,639
       Nursing Home Care           64       0.55        36      56.25        17       26.56        2        3.13        0        0.00       9     14.0625        $363,518
       Therapies                  355       3.08       224      63.10        86       24.23        6        1.69        1        0.28      38     10.7042        $999,055
       Ambulance                   37       0.32        25      67.57         7       18.92        0        0.00        0        0.00       5     13.5135         $38,684
       Home Health Care            93       0.81        46      49.46        28       30.11        1        1.08        0        0.00      18     19.3548        $419,120
       DME/Medical Supplies      2601      22.55      1921      73.86       429       16.49       28        1.08        0        0.00     223      8.5736      $2,168,220

------------------------------------------------------------------------- CLASS=Standard Claim Denial --------------------------------------------------------------------------

                                         % of All
       SERVICE                  CASES      Cases     UPHOLD         %    OVERTURN         %    PARTIAL         %    RETDISR         %    WDRAW        %           Total $

       Practitioner Services     2604      22.58      1666      63.98       420       16.13       38        1.46       61        2.34     419     16.0906      $4,190,383
       OPD Mental Health           62       0.54        24      38.71        18       29.03        2        3.23        4        6.45      14     22.5806         $94,246
       Hospice Care                 3       0.03         1      33.33         0        0.00        1       33.33        0        0.00       1     33.3333          $5,955
       Non-Medicare Benefit       924       8.01       639      69.16       103       11.15       13        1.41        3        0.32     166     17.9654        $822,499
       Emergency Room             532       4.61       362      68.05        95       17.86        5        0.94        1        0.19      69     12.9699        $508,427
       Inpatient Hospital         391       3.39       127      32.48        99       25.32       17        4.35       10        2.56     138     35.2941      $5,214,521
       Clinic (Lab, X-ray)        363       3.15       190      52.34        67       18.46        6        1.65       13        3.58      87     23.9669        $352,676
       Nursing Home Care          629       5.45       232      36.88       230       36.57       61        9.70        9        1.43      97     15.4213      $3,572,701
       Therapies                  218       1.89       133      61.01        52       23.85        5        2.29        5        2.29      23     10.5505        $613,504
       Ambulance                  414       3.59       252      60.87        85       20.53        7        1.69        0        0.00      70     16.9082        $432,837
       Home Health Care            95       0.82        34      35.79        25       26.32        5        5.26        5        5.26      26     27.3684        $428,134
       DME/Medical Supplies       687       5.96       533      77.58        80       11.64        5        0.73        5        0.73      64      9.3159        $572,690

                                                                                 TABLE 3                                                    19:07 Saturday, March 4, 2000   4
                                                               Annual Report of Medicare Reconsideration Results:
                                                       National Summary of Final Decisions and Value of Contested Claims
                                                            for Cases Decided During 1999, by Case Class and Service

---------------------------------------------------------------------------- CLASS=Expedited Appeal ----------------------------------------------------------------------------

                                         % of All
       SERVICE                  CASES      Cases     UPHOLD         %    OVERTURN         %    PARTIAL         %    RETDISR         %    WDRAW        %           Total $

       Practitioner Services      587       5.09       438      74.62        76       12.95       15        2.56        0        0.00      58      9.8807        $944,606
       OPD Mental Health           21       0.18        11      52.38         5       23.81        2        9.52        0        0.00       3     14.2857         $31,922
       Hospice Care                 3       0.03         1      33.33         0        0.00        0        0.00        0        0.00       2     66.6666          $5,955
       Non-Medicare Benefit       697       6.04       608      87.23        32        4.59        3        0.43        0        0.00      54      7.7475        $620,435
       Emergency Room               1       0.01         1     100.00         0        0.00        0        0.00        0        0.00       0      0.0000            $956
       Inpatient Hospital         127       1.10        74      58.27        25       19.69        6        4.72        0        0.00      22     17.3228      $1,693,719
       Clinic (Lab, X-ray)         91       0.79        63      69.23        21       23.08        0        0.00        0        0.00       7      7.6923         $88,412
       Nursing Home Care         2029      17.59      1180      58.16       509       25.09      166        8.18        0        0.00     174      8.5756     $11,524,659
       Therapies                  238       2.06       152      63.87        58       24.37       12        5.04        0        0.00      16      6.7227        $669,789
       Ambulance                   18       0.16        13      72.22         3       16.67        0        0.00        0        0.00       2     11.1111         $18,819
       Home Health Care           103       0.89        66      64.08        22       21.36        4        3.88        0        0.00      11     10.6796        $464,187
       DME/Medical Supplies       188       1.63       132      70.21        32       17.02        4        2.13        0        0.00      20     10.6383        $156,719

                                              Dollar figures are not uniformly available for all contested services.
                                              When missing, dollar figures are set equal to the mean value of reconsiderations
                                              for the  same service category.  Partial overturn decisions have the dollar value
                                              apportioned to the appropriate category (i.e., uphold or overturn) based on actual
                                              division of liability, when known.  If unknown, the total is divided evenly between
                                              $ Upheld and $ Overturned.

                                                                      Center for Health Dispute Resolution

                                                                                 TABLE 4 - 1999                                                19:07 Saturday, March 4, 2000   5
                                                              Annual Report of Medicare Reconsideration Activity:
                                                        Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

------------------------------------------------------------------------------ REGION=01: BOSTON -------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H0751   AETNA US HEALTHCARE                14,983   2.60         39      0      26  66.67        6    15.38       5     12.82        0      0.00       2     5.13
        H0752   OXFORD HP CONNECTICUT                 879  21.62         19      0      15  78.95        1     5.26       1      5.26        0      0.00       2    10.53
        H0754   CONNECTICARE, INC.                 17,187   4.48         77      1      58  76.32        8    10.53       8     10.53        0      0.00       2     2.63
        H0755   PHYSICIANS HLTH SRV CT             28,462   1.65         47      1      33  71.74        9    19.57       3      6.52        0      0.00       1     2.17
        H0756   BC/BS OF CONNECTICUT               26,433   5.60        148      5      97  67.83       20    13.99      12      8.39        0      0.00      14     9.79
        H0758   CIGNA HEALTHCARE OF CT              8,251   3.15         26      0      17  65.38        4    15.38       4     15.38        0      0.00       1     3.85
        H0759   MEDSPAN HEALTH OPTIONS              7,168   3.21         23      3      15  75.00        4    20.00       1      5.00        0      0.00       0     0.00
        H0760   KAISER FNDATN HP OF CT              3,527   1.98          7      0       5  71.43        1    14.29       1     14.29        0      0.00       0     0.00
        H2049   NYLCARE HLTH PLANS MAINE              908   2.20          2      1       1 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H2204   HARVARD COMM HP OF NE                 769   3.90          3      0       2  66.67        1    33.33       0      0.00        0      0.00       0     0.00
        H2206   HARVARD PILGRIM HEALTH CARE        69,231   2.05        142      5     101  73.72       22    16.06       7      5.11        0      0.00       7     5.11
        H2256   TUFTS ASSOCIATED HMO               97,603   1.85        181      0     137  75.69       28    15.47       6      3.31        0      0.00      10     5.52
        H2259   EVERCARE                            2,480   0.81          2      0       1  50.00        0     0.00       1     50.00        0      0.00       0     0.00
        H2261   HMO BLUE, INC.                     15,961   3.38         54      0      35  64.81        8    14.81      11     20.37        0      0.00       0     0.00
        H2265   COMMUNITY HEALTH PLAN               6,139   0.98          6      0       4  66.67        2    33.33       0      0.00        0      0.00       0     0.00
        H2266   TUFTS HLTH PLN NEW ENGLAND             87   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H3050   HEALTHSOURCE NEW HAMPSHIRE         13,566   3.46         47      0      29  61.70       10    21.28       1      2.13        1      2.13       6    12.77
        H3052   TUFTS HLTH PLN NEW ENGLAND          1,427   1.40          2      0       2 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H4102   UNITED HLTH PLN NEW ENGLND         22,536   3.95         89      0      69  77.53       15    16.85       4      4.49        0      0.00       1     1.12
        H4149   HARVARD COMM HP OF N E              5,762   1.04          6      0       5  83.33        1    16.67       0      0.00        0      0.00       0     0.00
        H4152   COORDINATED HEALTH PARTNERS        29,806   2.89         86      0      62  72.09       18    20.93       4      4.65        0      0.00       2     2.33
        H4153   UNITED HP NEW ENGLAND              14,649   2.94         43      0      29  67.44       10    23.26       2      4.65        0      0.00       2     4.65
        H4749   CAPITAL AREA COMMUNITY HP           1,724   2.90          5      0       2  40.00        3    60.00       0      0.00        0      0.00       0     0.00
        H9001   FALLON COMMUNITY HP                34,778   4.92        171      2     117  69.23       32    18.93       7      4.14        0      0.00      13     7.69

----------------------------------------------------------------------------- REGION=02: NEW YORK ------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H3107   OXFORD HP NEW JERSEY               14,063   4.34         61      0      45  73.77        9    14.75       0      0.00        1      1.64       6     9.84
        H3152   AETNA US HEALTHCARE                95,728   2.13        204      2     150  74.26       40    19.80       4      1.98        0      0.00       8     3.96
        H3154   HORIZON HEALTHCARE NEW JERSEY      52,757   2.37        125     10      60  52.17       35    30.43       5      4.35        3      2.61      12    10.43
        H3155   PHYSICIANS HEALTH SERVICES NJ       2,216   4.51         10      0       4  40.00        5    50.00       0      0.00        0      0.00       1    10.00

                                                                                 TABLE 4 - 1999                                                19:07 Saturday, March 4, 2000   6
                                                              Annual Report of Medicare Reconsideration Activity:
                                                        Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

----------------------------------------------------------------------------- REGION=02: NEW YORK ------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H3156   AMERIHEALTH HMO, INC               15,937   2.89         46      0      25  54.35       15    32.61       2      4.35        0      0.00       4     8.70
        H3159   UNITED HLTH CARE NJ                 2,306   7.81         18      5       7  53.85        2    15.38       0      0.00        1      7.69       3    23.08
        H3160   CIGNA HEALTHCARE NEW JERSEY         5,369   4.66         25      0      11  44.00       12    48.00       0      0.00        0      0.00       2     8.00
        H3162   CIGNA HEALTHCARE NEW JERSEY            52   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H3304   HEALTH CARE PLAN BUFFALO              402   7.46          3      0       3 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H3305   ROCHESTER AREA HMO                 26,389   1.02         27      0      20  74.07        5    18.52       1      3.70        0      0.00       1     3.70
        H3307   OXFORD HEALTH PLANS                88,814   4.53        402      3     224  56.14       65    16.29      13      3.26        1      0.25      96    24.06
        H3308   CAPITAL AREA COMMUNITY HP             623   4.82          3      0       3 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H3312   AETNA US HEALTHCARE                73,970   1.88        139      1      94  68.12       23    16.67       1      0.72        0      0.00      20    14.49
        H3314   HIP OF GREATER NEW YORK            10,335   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H3315   HIP OF GREATER NEW YORK                76   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H3330   HIP OF GREATER NEW YORK            78,382   2.87        225     10     119  55.35       58    26.98      16      7.44        3      1.40      19     8.84
        H3349   CAPITAL AREA COMMUNITY HP           3,934   1.78          7      0       4  57.14        2    28.57       1     14.29        0      0.00       0     0.00
        H3351   HEALTH CARE PLAN, INC              31,409   2.32         73      1      57  79.17        9    12.50       3      4.17        0      0.00       3     4.17
        H3356   EXCELLUS HEALTH PLAN, INC.         33,688   0.30         10      0       7  70.00        2    20.00       1     10.00        0      0.00       0     0.00
        H3359   MANAGED HEALTH, INC                 3,539   9.89         35      9      16  61.54        3    11.54       0      0.00        5     19.23       2     7.69
        H3360   VYTRA HEALTHCARE                      963  12.46         12      0       4  33.33        6    50.00       0      0.00        1      8.33       1     8.33
        H3361   WELLCARE OF NEW YORK                5,809   1.72         10      1       5  55.56        2    22.22       1     11.11        0      0.00       1    11.11
        H3362   INDEPENDENT HEALTH ASSOC           17,780   4.72         84      2      66  80.49       12    14.63       4      4.88        0      0.00       0     0.00
        H3363   CAPITAL AREA COMMUNITY HP           2,628   3.81         10      0       7  70.00        2    20.00       0      0.00        0      0.00       1    10.00
        H3365   CIGNA HEALTHCARE NEW YORK          10,122   3.46         35      6      13  44.83       11    37.93       0      0.00        0      0.00       5    17.24
        H3366   PHYSICIANS HLTH SVC OF NY           9,722   2.37         23      1      13  59.09        5    22.73       2      9.09        1      4.55       1     4.55
        H3367   COMMUNITY HEALTH PLAN               3,068   2.61          8      0       7  87.50        1    12.50       0      0.00        0      0.00       0     0.00
        H3368   CAPITAL AREA COMMUNITY HP           9,903   2.83         28      2      15  57.69        9    34.62       2      7.69        0      0.00       0     0.00
        H3370   EMPIRE BC/BS                       31,730   7.50        238     19     176  80.37       21     9.59       9      4.11        3      1.37      10     4.57
        H3372   HLTH SVC MED CORP CNTRL NY          1,761   1.70          3      0       2  66.67        0     0.00       0      0.00        1     33.33       0     0.00
        H3373   CAPITAL AREA COMMUNITY HP           7,809   2.82         22      1      13  61.90        4    19.05       0      0.00        0      0.00       4    19.05
        H3378   MDNY HEALTHCARE                     5,736   3.31         19      2      11  64.71        4    23.53       0      0.00        0      0.00       2    11.76
        H3379   UNITED HEALTHCARE NY                9,709   4.74         46      7       8  20.51       12    30.77       1      2.56        7     17.95      11    28.21
        H3383   HUM/HEALTHCARE SYSTEMS              2,521   3.97         10      0       4  40.00        5    50.00       0      0.00        0      0.00       1    10.00
        H3384   NEW YORK CARE PLUS INS              5,114   3.13         16      0       5  31.25        5    31.25       4     25.00        0      0.00       2    12.50
        H3385   NEW YORK CARE PLUS INS              1,992   4.52          9      0       6  66.67        1    11.11       1     11.11        0      0.00       1    11.11
        H6331   BORO MEDICAL CENTER                 4,929   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H6333   NYSA-ILA COORDINATING COM          10,772   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H6334   NY HOTEL TRADES COUNCIL             1,596   0.00          0      -       -    -          -      -         -       -          -       -         -      -

                                                                                 TABLE 4 - 1999                                                19:07 Saturday, March 4, 2000   7
                                                              Annual Report of Medicare Reconsideration Activity:
                                                        Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

----------------------------------------------------------------------------- REGION=02: NEW YORK ------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H9101   ELDER PLAN, INC SHMO                5,715   3.67         21      0      16  76.19        3    14.29       0      0.00        0      0.00       2     9.52

--------------------------------------------------------------------------- REGION=03: PHILADELPHIA ----------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        90091   UNITED MINE WORKERS AMERICA        64,313   0.06          4      0       2  50.00        2    50.00       0      0.00        0      0.00       0     0.00
        H0852   CIGNA HEALTHCARE DELAWARE           3,532   1.98          7      1       6 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H0853   MEDICARE SUBVENTION DEMO              735   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H0954   KAISER FNDN HP MID-ATLANTC         26,551   4.18        111      2      47  43.12        7     6.42       4      3.67        0      0.00      51    46.79
        H2101   FREE STATE HEALTH PLAN             50,649   3.93        199      5     112  57.73       63    32.47       3      1.55        0      0.00      16     8.25
        H2150   KAISER FDN HP MID-ATLANTIC          6,814   3.67         25      0      14  56.00        4    16.00       0      0.00        0      0.00       7    28.00
        H2151   UNITED HEALTHCARE MID-ATLANTIC     18,468   2.60         48      1      37  78.72        7    14.89       0      0.00        0      0.00       3     6.38
        H2155   EVERCARE                            2,207   1.36          3      0       2  66.67        0     0.00       0      0.00        0      0.00       1    33.33
        H2160   CIGNA HEALTHCARE MID-ATLANTIC       5,080   7.48         38      0      22  57.89       10    26.32       2      5.26        0      0.00       4    10.53
        H3931   AETNA US HEALTHCARE-BLUE BELL     101,242   1.74        176      2     133  76.44       25    14.37       5      2.87        1      0.57      10     5.75
        H3949   QUALMED PLANS HEALTH PA            11,197   0.71          8      1       2  28.57        4    57.14       1     14.29        0      0.00       0     0.00
        H3951   AETNA US HEALTHCARE-PITTSBURG      31,664   1.20         38      0      26  68.42        7    18.42       0      0.00        0      0.00       5    13.16
        H3952   KEYSTONE HEALTH PLAN EAST         118,913   2.31        275      5     138  51.11       91    33.70       9      3.33        0      0.00      32    11.85
        H3953   HMO OF NORTHEASTERN PA             29,563   2.50         74      0      49  66.22       13    17.57       1      1.35        1      1.35      10    13.51
        H3954   PENN ST GEISINGER HLTH PLN         44,384   0.97         43      0      31  72.09        8    18.60       2      4.65        0      0.00       2     4.65
        H3957   KEYSTONE HEALTH PLAN WEST         143,813   3.00        431      5     337  79.11       64    15.02      10      2.35        0      0.00      15     3.52
        H3959   HEALTHAMERICA PITTSBURGH           13,282   3.84         51      2      33  67.35       14    28.57       0      0.00        0      0.00       2     4.08
        H3960   HEALTHAMERICA CENTRAL PA            7,949   4.91         39      1      31  81.58        3     7.89       1      2.63        0      0.00       3     7.89
        H3962   KEYSTONE HP CENTRAL                22,764   8.21        187      5     148  81.32       25    13.74       5      2.75        2      1.10       2     1.10
        H3963   INDEPENDENCE BLUE CROSS            10,600   2.26         24      0      12  50.00        5    20.83       2      8.33        0      0.00       5    20.83
        H3964   HEALTH PARTNERS PHILADELPHIA        3,292   1.22          4      0       3  75.00        1    25.00       0      0.00        0      0.00       0     0.00
        H3966   CROZER-KEYSTONE HEALTH SYS          3,805   1.84          7      0       2  28.57        2    28.57       2     28.57        0      0.00       1    14.29
        H3969   QUALMED PLANS - WEST PA             2,236   1.34          3      0       1  33.33        2    66.67       0      0.00        0      0.00       0     0.00
        H3970   HEALTHGUARD OF LANCASTER            4,670   1.71          8      0       6  75.00        1    12.50       0      0.00        0      0.00       1    12.50
        H3971   HEALTHCENTRAL INC.                  6,815   0.44          3      1       1  50.00        1    50.00       0      0.00        0      0.00       0     0.00
        H4906   C & O EMPLOYEES HOSPITAL ASSOC      3,368   0.00          0      -       -    -          -      -         -       -          -       -         -      -

                                                                                 TABLE 4 - 1999                                                19:07 Saturday, March 4, 2000   8
                                                              Annual Report of Medicare Reconsideration Activity:
                                                        Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

--------------------------------------------------------------------------- REGION=03: PHILADELPHIA ----------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H4949   OPTIMA HEALTH PLAN                 14,010   1.28         18      1      11  64.71        4    23.53       0      0.00        0      0.00       2    11.76
        H4951   CIGNA HEALTHCARE VIRGINIA          10,618   2.07         22      0      17  77.27        5    22.73       0      0.00        0      0.00       0     0.00
        H4955   HEALTHKEEPERS, INC                  2,740  17.88         49      0      45  91.84        3     6.12       1      2.04        0      0.00       0     0.00
        H5102   HEALTH PLAN UPPER OHIO VALLEY       6,623   0.75          5      0       4  80.00        0     0.00       0      0.00        0      0.00       1    20.00
        H5149   COVENTRY HP OF WV                     885   2.26          2      0       2 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H5151   HEALTH PLAN UPPER OHIO VALLEY         950   1.05          1      0       1 100.00        0     0.00       0      0.00        0      0.00       0     0.00

------------------------------------------------------------------------------ REGION=04: ATLANTA ------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H0150   HEALTH PARTNERS OF ALABAMA         13,197   2.58         34      0      12  35.29       14    41.18       0      0.00        0      0.00       8    23.53
        H0151   UNITED HEALTHCARE ALABAMA          22,145   0.68         15      1      10  71.43        3    21.43       0      0.00        1      7.14       0     0.00
        H0152   UNITED HEALTHCARE OF ALABAMA       12,925   0.54          7      0       5  71.43        2    28.57       0      0.00        0      0.00       0     0.00
        H0153   HEALTH PARTNERS ALABAMA             1,424   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H0154   VIVA HEALTH                         1,016   0.98          1      0       1 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H1010   CAPITAL GROUP HLTH SRVC FL          4,031   1.98          8      0       4  50.00        2    25.00       0      0.00        0      0.00       2    25.00
        H1013   FOUNDATION HEALTH - FL             24,444   4.05         99      2      50  51.55       11    11.34       1      1.03        3      3.09      32    32.99
        H1015   AETNA US HEALTHCARE                10,994   3.00         33      0      24  72.73        7    21.21       1      3.03        0      0.00       1     3.03
        H1016   AV-MED HEALTH PLAN MIAMI           39,154   3.04        119      1      90  76.27       11     9.32       5      4.24        0      0.00      12    10.17
        H1019   PHYSICIANS HEALTHCARE PLANS         2,678   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H1020   HEALTH OPTIONS                     11,861   1.85         22      1       9  42.86        8    38.10       1      4.76        1      4.76       2     9.52
        H1021   HEALTH OPTIONS, INC.                  515   1.94          1      0       0   0.00        1   100.00       0      0.00        0      0.00       0     0.00
        H1022   FLORIDA HEALTH CHOICE              14,918   1.68         25      0      23  92.00        1     4.00       0      0.00        0      0.00       1     4.00
        H1026   HEALTH OPTIONS, INC                57,902   6.99        405      1     287  71.04       67    16.58       6      1.49        0      0.00      44    10.89
        H1027   BEACON HEALTH PLANS                 1,397   0.72          1      0       0   0.00        0     0.00       0      0.00        0      0.00       1   100.00
        H1031   SUNSTAR HEALTH PLAN, INC.           1,879   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H1035   FLORIDA HEALTH CARE PLAN           15,510   0.77         12      0       9  75.00        2    16.67       1      8.33        0      0.00       0     0.00
        H1036   HUMANA MEDICAL PLAN SO FLORIDA    230,424   2.76        635      5     396  62.86      128    20.32      22      3.49        3      0.48      81    12.86
        H1057   AV-MED H PLAN GAINSVILLE            8,496   3.77         32      0      25  78.13        4    12.50       0      0.00        0      0.00       3     9.38
        H1059   AV-MED H PLAN JACKSONVILLE          5,962   1.17          7      0       5  71.43        1    14.29       0      0.00        0      0.00       1    14.29
        H1061   AV-MED H PLAN ORLANDO               6,059   1.98         12      0      10  83.33        0     0.00       1      8.33        0      0.00       1     8.33

                                                                                 TABLE 4 - 1999                                                19:07 Saturday, March 4, 2000   9
                                                              Annual Report of Medicare Reconsideration Activity:
                                                        Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

------------------------------------------------------------------------------ REGION=04: ATLANTA ------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H1062   AV-MED H PLAN TAMPA                18,743   3.09         58      0      37  63.79       13    22.41       2      3.45        0      0.00       6    10.34
        H1070   PRUDENTIAL HLTH CARE PLAN          15,378   3.84         59      0      43  72.88        6    10.17       1      1.69        0      0.00       9    15.25
        H1071   HEALTH OPTIONS JACKSONVILE          9,447   1.69         16      0      10  62.50        2    12.50       1      6.25        0      0.00       3    18.75
        H1072   COMMUNITY HLTH CARE SYSTEM          3,183   4.40         14      1       9  69.23        2    15.38       0      0.00        0      0.00       2    15.38
        H1073   PRUDENTIAL HLTH CARE SO FL         24,599   3.78         93      2      63  69.23       11    12.09       2      2.20        1      1.10      14    15.38
        H1074   PRUDENTIAL HLTH CARE PLAN          29,749   8.74        260      5     172  67.45       39    15.29       5      1.96        2      0.78      37    14.51
        H1076   HIP HEALTH PLAN OF FLORIDA         24,975   6.73        168      2     105  63.25       33    19.88       6      3.61        1      0.60      21    12.65
        H1078   NEIGHBORHOOD HLTH PARTNERSHIP      17,509  25.13        440      4     410  94.04       10     2.29       1      0.23        2      0.46      13     2.98
        H1080   UNITED HLTH CARE OF TAMPA          31,576   1.08         34      1      15  45.45       15    45.45       0      0.00        0      0.00       3     9.09
        H1081   PRUDENTIAL HLH CARE ORLANDO        14,873   4.57         68      1      51  76.12       10    14.93       0      0.00        0      0.00       6     8.96
        H1082   HEALTH OPTIONS WEST COAST          39,892   2.26         90      3      37  42.53       32    36.78       3      3.45        2      2.30      13    14.94
        H1083   EVERCARE TAMPA                      1,326   0.75          1      0       1 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H1084   HIP HEALTH PLAN OF FLORIDA          2,832   6.36         18      0      13  72.22        2    11.11       1      5.56        0      0.00       2    11.11
        H1087   CIGNA HEALTHCARE FLORIDA            8,583   5.48         47      0      32  68.09        9    19.15       0      0.00        1      2.13       5    10.64
        H1094   UNITED HEALTHCARE FLORIDA           4,738   0.84          4      0       2  50.00        1    25.00       0      0.00        0      0.00       1    25.00
        H1095   HEALTH OPTIONS CENTRAL FL          14,898   3.49         52      0      23  44.23       19    36.54       1      1.92        4      7.69       5     9.62
        H1098   CIGNA HEALTHCARE FLORIDA            5,627   3.73         21      0      17  80.95        1     4.76       0      0.00        0      0.00       3    14.29
        H1099   HEALTH FIRST HEALTH PLANS          15,315   1.57         24      0      19  79.17        5    20.83       0      0.00        0      0.00       0     0.00
        H1151   EVERCARE                            1,766   0.57          1      0       1 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H1155   UNITED HEALTHCARE GEORGIA           5,480   3.10         17      1       8  50.00        3    18.75       0      0.00        3     18.75       2    12.50
        H1156   AETNA US HEALTHCARE GEORGIA         5,992   2.34         14      0       7  50.00        6    42.86       0      0.00        0      0.00       1     7.14
        H1163   SCHP, INC.                          5,196   0.38          2      0       1  50.00        0     0.00       0      0.00        0      0.00       1    50.00
        H1168   HMO GEORGIA                        13,789   6.89         95      2      46  49.46       31    33.33       1      1.08        1      1.08      14    15.05
        H1169   ST JOSEPHS CARE MGT CORP            3,315   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H1170   KAISER FOUNDATION HP GA             7,969   0.75          6      1       3  60.00        2    40.00       0      0.00        0      0.00       0     0.00
        H1171   CIGNA HEALTHCARE GEORGIA            8,316   0.12          1      0       0   0.00        1   100.00       0      0.00        0      0.00       0     0.00
        H1849   ANTHEM HEALTH PLANS KENTUCKY          141   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H1890   HUMANA - LOUISVILLE                15,145   1.91         29      0      21  72.41        5    17.24       0      0.00        0      0.00       3    10.34
        H2551   MEDICARE SUBVENTION DEMO            2,827   2.48          7      1       3  50.00        2    33.33       0      0.00        0      0.00       1    16.67
        H3449   PARTNERS NAT HLTH PLAN NC          21,189   0.99         21      2      17  89.47        1     5.26       1      5.26        0      0.00       0     0.00
        H3453   KAISER FOUNDATION HP OF NC          1,589   0.63          1      0       1 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H3454   KAISER FOUNDATION HP OF NC          2,897   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H3455   QUALCHOICE NORTH CAROLINA          14,408   2.15         31      1       9  30.00       13    43.33       0      0.00        0      0.00       8    26.67
        H3456   UNITED HEALTHCARE OF NC             1,323   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H3457   WELLPATH SELECT                     3,237   3.71         12      1       6  54.55        3    27.27       1      9.09        0      0.00       1     9.09

                                                                                 TABLE 4 - 1999                                                19:07 Saturday, March 4, 2000  10
                                                              Annual Report of Medicare Reconsideration Activity:
                                                        Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

------------------------------------------------------------------------------ REGION=04: ATLANTA ------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H4249   COMPANION HEALTHCARE                1,071   0.93          1      0       1 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H4452   HEALTH 1*2*3                       14,086   2.77         39      2       8  21.62        8    21.62       0      0.00        0      0.00      21    56.76
        H4454   HEALTH NET HMO                      6,886   2.18         15      0      13  86.67        0     0.00       0      0.00        0      0.00       2    13.33
        H4455   TENNESSEE HEALTH CARE NETWORK       3,372   0.89          3      0       2  66.67        1    33.33       0      0.00        0      0.00       0     0.00
        H4456   JOHN DEERE HEALTH PLAN              8,812   0.45          4      0       4 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H4457   HEALTHSOURCE TENNESSEE              2,689   3.72         10      1       5  55.56        4    44.44       0      0.00        0      0.00       0     0.00
        H4458   UNITED HEALTHCARE TENNESSEE           471   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H4459   UNITED HEALTHCARE TENNESSEE           136   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H4461   CARITEN HEALTH PLAN                 2,414   7.87         19      1      10  55.56        7    38.89       0      0.00        1      5.56       0     0.00
        H4463   XANTUS CORPORATION                     54  18.52          1      0       0   0.00        1   100.00       0      0.00        0      0.00       0     0.00
        H4563   PRUDENTIAL HLTH CARE PLAN          10,174   5.60         57      0      49  85.96        2     3.51       0      0.00        0      0.00       6    10.53
        H6336   HIP HEALTH PLAN OF FLORIDA            532   7.52          4      0       2  50.00        2    50.00       0      0.00        0      0.00       0     0.00
        H9011   UNITED HEALTHCARE MIAMI            68,210   2.24        153      2     110  72.85       28    18.54       2      1.32        0      0.00      11     7.28

------------------------------------------------------------------------------ REGION=05: CHICAGO ------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H1406   HUMANA - CHICAGO                   83,061   2.99        248      6     148  61.16       59    24.38      12      4.96        2      0.83      21     8.68
        H1449   RUSH-PRUDENTIAL HMO                 3,777   2.38          9      0       3  33.33        3    33.33       0      0.00        0      0.00       3    33.33
        H1459   ILLINOIS CENTRAL HOSP ASSC          7,019   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H1460   AMERICAN HEALTH CARE PROVIDERS      4,472   1.34          6      0       4  66.67        1    16.67       0      0.00        0      0.00       1    16.67
        H1463   HEALTH ALLIANCE MED PLANS           5,708   5.26         30      1      21  72.41        7    24.14       0      0.00        0      0.00       1     3.45
        H1465   AETNA HLTH PLAN ILLINOIS            8,355   0.84          7      0       7 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H1468   OSF HEALTHPLANS, INC.                 641   3.12          2      0       2 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H1469   ACCORD HEALTH PLAN                    662   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H1471   DEERE FAMILY HEALTHPLAN, INC.       1,453   0.69          1      0       1 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H1472   DEERE FAMILY HEALTHPLAN, INC.      11,262   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H1553   THE M PLAN/SENIOR SECURECARE        5,196   1.92         10      0       8  80.00        1    10.00       0      0.00        0      0.00       1    10.00
        H1555   ARNETT HMO                          4,899   0.41          2      0       2 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H1557   ANTHEM INSURANCE COMPANIES          2,657   1.51          4      1       1  33.33        0     0.00       0      0.00        1     33.33       1    33.33
        H1558   WELBORN HMO                         5,281   0.76          4      0       4 100.00        0     0.00       0      0.00        0      0.00       0     0.00

                                                                                 TABLE 4 - 1999                                                19:07 Saturday, March 4, 2000  11
                                                              Annual Report of Medicare Reconsideration Activity:
                                                        Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

------------------------------------------------------------------------------ REGION=05: CHICAGO ------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H2312   HEALTH ALLIANCE PLAN OF MI         27,657   0.80         22      1      13  61.90        2     9.52       3     14.29        0      0.00       3    14.29
        H2350   BLUE CARE NETWORK SO MI             6,989   1.29          9      0       6  66.67        3    33.33       0      0.00        0      0.00       0     0.00
        H2351   BLUE CARE NETWORK EAST MI           1,913   1.57          3      0       1  33.33        2    66.67       0      0.00        0      0.00       0     0.00
        H2352   CARE CHOICES HMO                    3,461  11.27         39      1      28  73.68        5    13.16       1      2.63        3      7.89       1     2.63
        H2353   MCARE                              15,470   0.65         10      0       9  90.00        0     0.00       0      0.00        1     10.00       0     0.00
        H2354   HEALTHPLUS OF MICHIGAN              1,665   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H2357   SELECTCARE HMO                      3,456   1.45          5      0       5 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H2450   MEDICA                             19,430   0.05          1      0       1 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H2456   UCARE MINNESOTA                       625   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H2457   METROPOLITAN HEALTH PLAN              379   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H2458   MEDICA                              1,874   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H2459   UCARE MINNESOTA                     5,977   0.33          2      0       2 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H2461   FIRST PLAN OF MINNESOTA             1,378   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H2462   HEALTHPARTNERS                     17,677   1.02         18      0      13  72.22        0     0.00       1      5.56        0      0.00       4    22.22
        H3602   HEALTH GUARD                          724   1.38          1      0       1 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H3607   KAISER FND HP OH-CLEVELAND         26,684   1.69         45      1      32  72.73       10    22.73       0      0.00        0      0.00       2     4.55
        H3649   FAMILY HEALTH PLAN, INC.            5,468   0.37          2      0       1  50.00        1    50.00       0      0.00        0      0.00       0     0.00
        H3653   PARAMOUNT CARE, INC                21,276   1.03         22      0      16  72.73        5    22.73       0      0.00        0      0.00       1     4.55
        H3654   PRUDENTIAL HP NORTH OHIO           19,337   1.97         38      1      26  70.27        3     8.11       3      8.11        0      0.00       5    13.51
        H3655   COMMUNITY MUTUAL INS CO            49,950   1.22         61      2      31  52.54       20    33.90       3      5.08        1      1.69       4     6.78
        H3656   AETNA US HEALTHCARE OHIO           25,064   1.16         29      0      19  65.52        5    17.24       1      3.45        0      0.00       4    13.79
        H3657   QUALCHOICE HEALTH PLAN              8,985   0.33          3      0       0   0.00        1    33.33       0      0.00        0      0.00       2    66.67
        H3658   PACIFICARE OF OHIO                 19,773   1.26         25      0      16  64.00        6    24.00       0      0.00        0      0.00       3    12.00
        H3659   UNITED HEALTHCARE OF OHIO          47,948   2.61        125      5      71  59.17       39    32.50       0      0.00        1      0.83       9     7.50
        H3660   SUMMACARE                          12,267   4.65         57      0      38  66.67       17    29.82       1      1.75        0      0.00       1     1.75
        H3661   HEALTH OHIO, INC.                   6,526   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H3663   EMERALD HMO                         3,439   1.45          5      0       3  60.00        1    20.00       0      0.00        0      0.00       1    20.00
        H3664   PRIMETIME MED INSURANCE             7,910   3.67         29      0      25  86.21        4    13.79       0      0.00        0      0.00       0     0.00
        H3666   HUMANA HEALTH PLAN OHIO            14,037   5.91         83      2      50  61.73        8     9.88       2      2.47        0      0.00      21    25.93
        H3668   MT CARMEL HEALTH PLAN              12,707   1.65         21      0      14  66.67        2     9.52       2      9.52        1      4.76       2     9.52
        H3671   AETNA US HEALTHCARE OHIO            7,170   1.95         14      0       8  57.14        4    28.57       0      0.00        0      0.00       2    14.29
        H3672   HOMETOWN HEALTH PLAN                2,654   3.01          8      1       5  71.43        2    28.57       0      0.00        0      0.00       0     0.00
        H3673   HEALTHAMERICA - HEALTHASSURANC      1,101   7.27          8      0       4  50.00        1    12.50       0      0.00        0      0.00       3    37.50
        H3674   CIGNA HEALTHCARE OF OHIO            3,941   3.30         13      0       7  53.85        3    23.08       1      7.69        0      0.00       2    15.38
        H3676   COMMUNITY HLTH PLAN OHIO            5,298   1.51          8      1       6  85.71        1    14.29       0      0.00        0      0.00       0     0.00

                                                                                 TABLE 4 - 1999                                                19:07 Saturday, March 4, 2000  12
                                                              Annual Report of Medicare Reconsideration Activity:
                                                        Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

------------------------------------------------------------------------------ REGION=05: CHICAGO ------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H5204   COMMUNITY LIVING ALLIANCE              56   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H5206   COMMUNITY HEALTH PARTNERSHIP          121   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H5207   COMMUNITY CARE ORGAN MILWAYKEE        126   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H5209   ELDER CARE OF DANE COUNTY             176   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H5253   PRIMECARE HEALTH PLAN              19,907   0.30          6      0       5  83.33        1    16.67       0      0.00        0      0.00       0     0.00
        H5254   NETWORK HLTH PLN WISCONSIN          3,481   2.01          7      0       5  71.43        0     0.00       0      0.00        0      0.00       2    28.57
        H5257   HUMANA WI HLTH ORG INS              4,238   1.65          7      0       5  71.43        1    14.29       0      0.00        0      0.00       1    14.29
        H5258   BC/BS UNITED WISCONSIN              4,313   0.23          1      0       1 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H5259   BC/BS UNITED WISCONSIN                629   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H5263   NETWORK HEALTH PLAN WISCONSIN         356   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H5264   DEAN HEALTH PLAN/DEANCARE HMO       4,219   0.95          4      0       2  50.00        2    50.00       0      0.00        0      0.00       0     0.00
        H6140   WABASH MEMORIAL HOSPITAL            1,841   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H6141   SIDNEY HILLMAN HC                   1,504   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H6142   UNION HEALTH SERVICES               1,649   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H6143   UNION MEDICAL CENTER                  352   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H6360   KAISER FNDN HP OF OHIO              1,184   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H9005   GROUP HEALTH PLAN, INC             18,101   0.66         12      0       8  66.67        2    16.67       1      8.33        0      0.00       1     8.33
        H9006   MEDICA - MINNEAPOLIS               24,786   0.52         13      0      10  76.92        3    23.08       0      0.00        0      0.00       0     0.00
        H9009   BLUE CARE NETWORK OF MICHIGAN       8,034   0.75          6      1       4  80.00        0     0.00       0      0.00        0      0.00       1    20.00
        H9028   MAXICARE INDIANA                    5,671   2.82         16      0      13  81.25        2    12.50       0      0.00        0      0.00       1     6.25
        H9045   UNITED HEALTHCARE ILLINOIS         47,417   0.84         40      2      26  68.42        7    18.42       1      2.63        0      0.00       4    10.53

------------------------------------------------------------------------------ REGION=06: DALLAS -------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H0451   HMO PARTNERS                        9,814   1.94         19      0      15  78.95        1     5.26       0      0.00        0      0.00       3    15.79
        H0452   UNITED HEALTHCARE OF ARKANSAS       1,152   2.60          3      1       1  50.00        0     0.00       0      0.00        1     50.00       0     0.00
        H0453   HEALTHSOURCE ARKANSAS               2,445   4.50         11      0       4  36.36        4    36.36       0      0.00        1      9.09       2    18.18
        H0455   UNITED HEALTHCARE ARKANSAS          4,176   0.96          4      0       3  75.00        0     0.00       1     25.00        0      0.00       0     0.00
        H1951   OSHSNER HEALTH PLAN                50,794   0.77         39      1      24  63.16        4    10.53       6     15.79        3      7.89       1     2.63
        H1954   UNITED HEALTHCARE LOUISIANA        17,353   2.02         35      2      22  66.67        6    18.18       0      0.00        0      0.00       5    15.15

                                                                                 TABLE 4 - 1999                                                19:07 Saturday, March 4, 2000  13
                                                              Annual Report of Medicare Reconsideration Activity:
                                                        Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

------------------------------------------------------------------------------ REGION=06: DALLAS -------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H1955   GULF SOUTH HEALTH PLANS            20,402   0.78         16      1       7  46.67        5    33.33       0      0.00        0      0.00       3    20.00
        H1958   SMA HEALTH PLAN                    11,164   0.81          9      0       6  66.67        3    33.33       0      0.00        0      0.00       0     0.00
        H1961   TENET CHOICES, INC                  6,708   0.15          1      0       1 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H1962   AETNA US HEALTHCARE LOUISIANA       6,257   1.92         12      1      11 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H1965   HMO LOUISIANA                         212   9.43          2      0       2 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H3204   PRESBYTERIAN HEALTH PLAN           19,497   2.97         58      0      39  67.24        6    10.34       2      3.45        2      3.45       9    15.52
        H3249   QUAL MED, NEW MEXICO HP             2,781   3.96         11      0       8  72.73        2    18.18       0      0.00        0      0.00       1     9.09
        H3251   LOVELACE HEALTH PLAN               17,538   2.62         46      0      29  63.04       12    26.09       0      0.00        0      0.00       5    10.87
        H3253   LOVELACE HEALTH PLAN                2,379   5.88         14      0       9  64.29        3    21.43       0      0.00        1      7.14       1     7.14
        H3255   ST JOSEPH HEALTHCARE PSO, INC.      1,333   3.00          4      0       4 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H3749   PACIFICARE OF OKLAHOMA             16,705   1.44         24      1      11  47.83        8    34.78       0      0.00        0      0.00       4    17.39
        H3754   PACIFICARE OF OKLAHOMA             11,613   0.95         11      0       5  45.45        2    18.18       0      0.00        1      9.09       3    27.27
        H3755   COMMUNITY CARE HMO, INC.           12,165   3.78         46      0      23  50.00       16    34.78       0      0.00        0      0.00       7    15.22
        H3756   HEALTHCARE OKLAHOMA                 2,128   0.47          1      0       1 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H3757   BLUELINCS HMO                       5,467   2.56         14      2       6  50.00        1     8.33       0      0.00        0      0.00       5    41.67
        H4504   HUMANA - CORPUS CHRISTI            11,299   0.80          9      0       6  66.67        3    33.33       0      0.00        0      0.00       0     0.00
        H4507   NYLCARE HEALTH PLANS -TX           40,645   0.91         37      2      20  57.14        9    25.71       1      2.86        0      0.00       5    14.29
        H4510   HUMANA - SAN ANTONIO               68,598   1.22         84      1      62  74.70       11    13.25       2      2.41        3      3.61       5     6.02
        H4556   SANTA FE EMPLOYEES HOSP ASSOC       8,925   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H4558   NYLCARE HEALTH PLANS               59,642   1.29         77      1      62  81.58        7     9.21       0      0.00        0      0.00       7     9.21
        H4559   HARRIS METHODIST TEXAS HL PLAN     46,255   1.71         79      1      38  48.72       21    26.92       1      1.28        1      1.28      17    21.79
        H4560   PRUDENTIAL HLTH CARE PLAN           5,662   6.18         35      0      25  71.43        9    25.71       0      0.00        0      0.00       1     2.86
        H4564   SCOTT & WHITE HEALTH PLAN          21,582   0.23          5      0       2  40.00        3    60.00       0      0.00        0      0.00       0     0.00
        H4565   TEXAS HEALTH CHOICE                 5,878   0.68          4      0       3  75.00        0     0.00       0      0.00        0      0.00       1    25.00
        H4566   CIGNA HEALTHCARE TEXAS              2,784   1.08          3      0       1  33.33        2    66.67       0      0.00        0      0.00       0     0.00
        H4569   CIGNA HEALTHCARE TX SOUTH           3,035   0.66          2      0       1  50.00        1    50.00       0      0.00        0      0.00       0     0.00
        H4572   MEMORIAL SISTERS CHARITY           17,658   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H4574   PRESBYTERIAN HEALTH PLAN, INC.      4,365   2.75         12      0       5  41.67        0     0.00       1      8.33        0      0.00       6    50.00
        H4578   TEXAS HEALTH CHOICE                 3,496   0.57          2      0       0   0.00        1    50.00       0      0.00        0      0.00       1    50.00
        H4579   HEALTHCARE PARTNERS PLANS           4,490   4.45         20      1       6  31.58        9    47.37       0      0.00        0      0.00       4    21.05
        H4580   HMO BLUE, NORTHEAST TEXAS             965   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H4582   SETON HEALTH PLAN                     432   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H4586   MEDICARE SUBVENTION DEMO           12,690   0.47          6      0       4  66.67        0     0.00       0      0.00        0      0.00       2    33.33
        H4588   METHODISTCARE, INC.                   966   5.18          5      0       3  60.00        1    20.00       0      0.00        0      0.00       1    20.00
        H4590   PACIFICARE OF TEXAS                59,938   2.54        152      3      75  50.34       33    22.15       2      1.34        1      0.67      38    25.50

                                                                                 TABLE 4 - 1999                                                19:07 Saturday, March 4, 2000  14
                                                              Annual Report of Medicare Reconsideration Activity:
                                                        Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

---------------------------------------------------------------------------- REGION=07: KANSAS CITY ----------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H1651   MEDICAL ASSOC HLTH PLAN             6,935   0.43          3      1       1  50.00        1    50.00       0      0.00        0      0.00       0     0.00
        H1653   PRINCIPAL HEALTH CARE OF IOWA         747   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H1750   PREFERRED PLUS OF KANSAS            2,942   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H1751   KAISER FNDATION HP KS CITY          4,251   2.82         12      0       9  75.00        2    16.67       1      8.33        0      0.00       0     0.00
        H1752   CIGNA HEALTHCARE KANSAS/MISSOU      1,558   0.64          1      0       0   0.00        1   100.00       0      0.00        0      0.00       0     0.00
        H2649   HUMANA - KANSAS CITY               24,923   1.44         36      0      29  80.56        6    16.67       0      0.00        0      0.00       1     2.78
        H2652   TOTAL HEALTH CARE                   1,774   3.95          7      0       1  14.29        2    28.57       1     14.29        0      0.00       3    42.86
        H2654   UNITED HEALTHCARE MIDWEST          51,245   2.05        105      1      83  79.81       16    15.38       1      0.96        0      0.00       4     3.85
        H2656   GOOD HEALTH HMO                     7,753   3.10         24      1       6  26.09        9    39.13       1      4.35        0      0.00       7    30.43
        H2659   HMO MISSOURI, INC                   5,143   1.36          7      0       5  71.43        2    28.57       0      0.00        0      0.00       0     0.00
        H2663   GROUP HEALTH PLAN                  40,330   1.71         69      1      43  63.24       19    27.94       2      2.94        1      1.47       3     4.41
        H2666   HEALTHNET                          15,285   1.18         18      0      14  77.78        2    11.11       1      5.56        0      0.00       1     5.56
        H2667   MERCY HLTH PLANS MISSOURI           5,260   0.38          2      0       2 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H2668   MERCY HEALTH PLANS OF MISSOURI      1,495   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H2669   UNITED HEALTHCARE OF MIDWEST        1,139   1.76          2      0       1  50.00        1    50.00       0      0.00        0      0.00       0     0.00
        H2802   UNITED HEALTHCARE MIDLANDS          8,072   1.86         15      1       9  64.29        1     7.14       0      0.00        0      0.00       4    28.57
        H2849   EXCLUSIVE HEALTHCARE                6,885   2.03         14      2       9  75.00        1     8.33       1      8.33        0      0.00       1     8.33
        H5256   MEDICAL ASSOC CLINIC HP               156   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H6261   ST LOUIS LABOR HEALTH INST          1,904   0.00          0      -       -    -          -      -         -       -          -       -         -      -

------------------------------------------------------------------------------ REGION=08: DENVER -------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H0602   ROCKY MOUNTAIN HMO                 14,434   0.14          2      0       2 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H0603   HMO COLORADO, INC                  12,970   0.93         12      0       9  75.00        2    16.67       1      8.33        0      0.00       0     0.00
        H0609   PACIFICARE OF COLORADO             67,537   3.36        227      4     160  71.75       26    11.66       8      3.59        0      0.00      29    13.00
        H0615   QUAL-MED DENVER AREA                5,058   1.98         10      0       9  90.00        1    10.00       0      0.00        0      0.00       0     0.00
        H0630   KAISER FNDN HP OF CO               44,132   1.31         58      1      45  78.95        9    15.79       1      1.75        1      1.75       1     1.75
        H0657   HMO HEALTH PLANS                      648   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H0659   CIGNA HEALTHCARE COLORADO           6,207   2.26         14      0      11  78.57        1     7.14       1      7.14        0      0.00       1     7.14
        H0660   MUTUAL OF OMAHA COLORADO            4,620   0.65          3      0       0   0.00        2    66.67       0      0.00        1     33.33       0     0.00
        H0662   EVERCARE COLORADO                   1,090   1.83          2      0       2 100.00        0     0.00       0      0.00        0      0.00       0     0.00

                                                                                 TABLE 4 - 1999                                                19:07 Saturday, March 4, 2000  15
                                                              Annual Report of Medicare Reconsideration Activity:
                                                        Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

------------------------------------------------------------------------------ REGION=08: DENVER -------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H0664   QUAL-MED COLORADO SPRINGS             190   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H0665   QUAL-MED PUEBLO                       747   4.02          3      0       2  66.67        0     0.00       0      0.00        0      0.00       1    33.33
        H0667   MEDICARE SUBVENTION DEMO            3,085   1.30          4      0       3  75.00        0     0.00       0      0.00        0      0.00       1    25.00
        H2749   YELLOWSTONE COMMUNITY HP            2,539   3.15          8      0       4  50.00        2    25.00       0      0.00        0      0.00       2    25.00
        H3503   HEART OF AMERICA HMO                  695   1.44          1      0       0   0.00        1   100.00       0      0.00        0      0.00       0     0.00
        H4650   DESERET HEALTHCARE TRUST            3,610   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H4652   UNION PACIFIC RR EMPLOY HS         15,598   0.00          0      -       -    -          -      -         -       -          -       -         -      -

--------------------------------------------------------------------------- REGION=09: SAN FRANCISCO ---------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H0303   PACIFICARE OF ARIZONA              81,183   4.93        400      4     289  72.98       43    10.86       8      2.02        3      0.76      53    13.38
        H0307   HUMANA - PHOENIX                   22,506   3.73         84      1      50  60.24       22    26.51       1      1.20        0      0.00      10    12.05
        H0350   MARICOPA COUNTY HLTH PLAN           2,556   3.91         10      0       8  80.00        1    10.00       0      0.00        0      0.00       1    10.00
        H0351   INTERGROUP PREPD HL SR AZ          52,889   8.26        437      7     296  68.84       80    18.60       9      2.09        1      0.23      44    10.23
        H0352   UNITED HEALTHCARE OF ARIZONA       24,135   5.14        124      0     106  85.48       11     8.87       1      0.81        0      0.00       6     4.84
        H0354   CIGNA HEALTH CARE OF ARIZONA       42,649   5.42        231      3     196  85.96       12     5.26       5      2.19        0      0.00      15     6.58
        H0355   BC/BS ARIZONA                      13,982   2.57         36      0      25  69.44        6    16.67       1      2.78        0      0.00       4    11.11
        H0356   PREMIER HEALTHCARE                 19,936   2.36         47      0      25  53.19       16    34.04       0      0.00        0      0.00       6    12.77
        H0357   EVERCARE PHOENIX                      419   2.39          1      0       1 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H0359   AETNA US HEALTHCARE                 3,434   3.79         13      0       7  53.85        3    23.08       1      7.69        0      0.00       2    15.38
        H0502   CONTRA COSTA HEALTH PLAN              791   1.26          1      0       0   0.00        1   100.00       0      0.00        0      0.00       0     0.00
        H0504   CALIFORNIA PHYSICIANS SERVICES     60,140   7.98        480      7     327  69.13       86    18.18       8      1.69        0      0.00      52    10.99
        H0516   REGENTS UNIV CALIFORNIA             1,292   3.10          4      0       2  50.00        1    25.00       0      0.00        0      0.00       1    25.00
        H0520   UNITED HEALTHCARE CA SOUTH          1,718   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H0523   AETNA US HEALTHCARE LOMA LINDA     48,767   4.00        195      0     170  87.18       11     5.64       5      2.56        1      0.51       8     4.10
        H0524   KAISER FNDN HP LOS ANGELES        233,307   1.44        336      3     244  73.27       49    14.71      10      3.00        2      0.60      28     8.41
        H0526   KAISER FNDN HP BAKERSFIELD          5,855   2.05         12      1       8  72.73        2    18.18       0      0.00        0      0.00       1     9.09
        H0529   PACIFICARE OF CALIFORNIA           64,313   2.55        164      2     127  78.40       17    10.49       1      0.62        0      0.00      17    10.49
        H0533   MEDICARE SUBVENTION DEMO            3,280   0.91          3      0       2  66.67        0     0.00       0      0.00        1     33.33       0     0.00
        H0543   PACIFICARE LOS ANGELES            440,682   4.32      1,903     23    1340  71.28      291    15.48      30      1.60        2      0.11     217    11.54

                                                                                 TABLE 4 - 1999                                                19:07 Saturday, March 4, 2000  16
                                                              Annual Report of Medicare Reconsideration Activity:
                                                        Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

--------------------------------------------------------------------------- REGION=09: SAN FRANCISCO ---------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H0545   INTER VALLEY HEALTH PLAN           13,271   2.11         28      0      22  78.57        2     7.14       0      0.00        0      0.00       4    14.29
        H0547   AETNA US HEALTHCARE SAN BRUNO      16,731   3.29         55      1      43  79.63        6    11.11       0      0.00        0      0.00       5     9.26
        H0558   MAXICARE CALIFORNIA                 8,547   2.22         19      0      11  57.89        4    21.05       0      0.00        1      5.26       3    15.79
        H0559   PACIFICARE NORTHERN CA            102,244   3.79        387      1     270  69.95       70    18.13       7      1.81        0      0.00      39    10.10
        H0562   HEALTH NET - NORTH CA              76,720   9.07        696     16     372  54.71      103    15.15       8      1.18        3      0.44     194    28.53
        H0563   HEALTH NET - SOUTH CA              48,712  10.98        535      8     309  58.63       85    16.13       6      1.14        2      0.38     125    23.72
        H0564   BLUE CROSS OF CALIFORNIA           20,571   4.67         96      0      78  81.25       10    10.42       4      4.17        0      0.00       4     4.17
        H0565   KAISER FOUNDATION HP, INC.            722   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H0566   HEALTH PLAN OF REDWOODS            10,542  10.43        110      0      95  86.36       11    10.00       2      1.82        0      0.00       2     1.82
        H0568   NATIONAL MED ENTERPRISES           15,743   2.73         43      0      32  74.42        8    18.60       1      2.33        0      0.00       2     4.65
        H0570   HEALTH NET - CENTRL VALLEY          3,386   5.32         18      1       6  35.29        4    23.53       0      0.00        0      0.00       7    41.18
        H0571   CHINESE COMMUNITY HLTH PLN          1,099   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H0581   CIGNA HEALTHCARE OF CA             26,417   3.10         82      1      53  65.43       14    17.28       2      2.47        1      1.23      11    13.58
        H0583   KAISER FNDN HP OAKLAND            240,296   2.09        502      7     358  72.32       55    11.11       5      1.01        4      0.81      73    14.75
        H0584   KAISER FOUNDATION HP, INC          15,285   2.68         41      0      26  63.41        8    19.51       1      2.44        1      2.44       5    12.20
        H0590   BLUE CROSS OF CALIFORNIA              278   3.60          1      0       1 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H0591   BLUE CROSS OF CALIFORNIA            3,184   4.40         14      0      10  71.43        2    14.29       0      0.00        0      0.00       2    14.29
        H0598   PACIFICARE OF CA                    7,769   3.73         29      0      22  75.86        3    10.34       0      0.00        0      0.00       4    13.79
        H0599   CALIFORNIA PHYSICIANS SRV           7,351   4.08         30      0      22  73.33        5    16.67       1      3.33        1      3.33       1     3.33
        H1200   KAISER FNDN HEALTH PLAN             1,973   0.51          1      0       0   0.00        0     0.00       0      0.00        0      0.00       1   100.00
        H1230   KAISER FNDN HP HI-HONOLULU         17,293   0.35          6      1       4  80.00        1    20.00       0      0.00        0      0.00       0     0.00
        H1251   HAWAII MED SERVICES ASSN           34,682   0.17          6      0       5  83.33        0     0.00       0      0.00        0      0.00       1    16.67
        H1252   HEALTH PLAN HAWAII                    167   5.99          1      0       1 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H2931   HEALTH PLAN OF NEVADA               5,659  11.13         63      1      34  54.84       20    32.26       1      1.61        0      0.00       7    11.29
        H2949   PACIFICARE OF NEVADA               22,669   5.69        129      0      94  72.87       24    18.60       4      3.10        0      0.00       7     5.43
        H2959   HUMANA HEALTH PLAN                  9,852   8.02         79      1      54  69.23        9    11.54       3      3.85        0      0.00      12    15.38
        H2960   HOMETOWN HEALTH PLAN                6,499   4.15         27      0      10  37.04       13    48.15       0      0.00        0      0.00       4    14.81
        H2961   HEALTH PLAN OF NEVADA              33,665   7.01        236      3     138  59.23       63    27.04       2      0.86        1      0.43      29    12.45
        H6050   KAISER FNDN HEALTH PLAN            10,624   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H6052   KAISER FNDN HEALTH PLAN            35,399   2.43         86      0      58  67.44       11    12.79       0      0.00        0      0.00      17    19.77
        H6053   SANTE FE EMPLOY HOSP ASSN             959   0.00          0      -       -    -          -      -         -       -          -       -         -      -
        H9016   UHP HEALTHCARE                      9,212   0.65          6      0       5  83.33        1    16.67       0      0.00        0      0.00       0     0.00
        H9104   SCAN HEALTH PLAN                   32,753   4.64        152      1      93  61.59       30    19.87       6      3.97        0      0.00      22    14.57

                                                                                 TABLE 4 - 1999                                                19:07 Saturday, March 4, 2000  17
                                                              Annual Report of Medicare Reconsideration Activity:
                                                        Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

------------------------------------------------------------------------------ REGION=10: SEATTLE ------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H0577   MEDICARE SUBVENTION DEMO            3,729   1.34          5      0       3  60.00        2    40.00       0      0.00        0      0.00       0     0.00
        H1349   REGENCE BLUESHIELD OF IDAHO         7,604   2.89         22      0      15  68.18        7    31.82       0      0.00        0      0.00       0     0.00
        H1350   BC OF IDAHO HLTH SERVICES           5,143   1.17          6      0       6 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H3805   PACIFICARE OF OREGON               29,675   3.74        111      1      69  62.73       28    25.45       2      1.82        0      0.00      11    10.00
        H3851   REGENCE HMO OREGON                 45,060   1.71         77      1      53  69.74       19    25.00       1      1.32        0      0.00       3     3.95
        H3855   PROVIDENCE HEALTH PLAN              4,571   1.75          8      0       6  75.00        1    12.50       0      0.00        0      0.00       1    12.50
        H3856   REGENCE HMO OREGON                 18,190   3.30         60      0      37  61.67       16    26.67       5      8.33        0      0.00       2     3.33
        H3857   PROVIDENCE HEALTH PLAN              2,134   0.94          2      0       1  50.00        1    50.00       0      0.00        0      0.00       0     0.00
        H3858   PROVICENCE HEALTH PLANS            12,386   2.99         37      1      21  58.33       11    30.56       0      0.00        0      0.00       4    11.11
        H3862   PACIFICARE OF OREGON II             7,472   4.28         32      1      17  54.84        7    22.58       0      0.00        0      0.00       7    22.58
        H3863   PACIFICARE OF OREGON II             1,423   0.70          1      0       1 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H3864   CENTRAL OREGON INDPONT HLTH SV      2,476   3.23          8      1       7 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H5002   GROUP HLTH COOP PUGET SOUND         2,646   2.65          7      0       6  85.71        0     0.00       1     14.29        0      0.00       0     0.00
        H5005   PACIFICARE OF WASHINGTON           64,978   4.91        319      5     178  56.69       90    28.66      16      5.10        1      0.32      29     9.24
        H5050   GP HEALTH COOP PUGET SOUND         54,211   2.34        127      1      98  77.78       15    11.90       6      4.76        0      0.00       7     5.56
        H5063   OPTIONS HEALTH CARE                 5,092   3.34         17      0      11  64.71        5    29.41       0      0.00        1      5.88       0     0.00
        H5066   PREMERA BLUE CROSS                  8,167   1.84         15      1       9  64.29        5    35.71       0      0.00        0      0.00       0     0.00
        H5068   GROUP HLTH COOP PUGET SOUND         1,869   2.14          4      0       2  50.00        2    50.00       0      0.00        0      0.00       0     0.00
        H5069   GROUP HLTH COOP PUGET SOUND         3,361   4.76         16      0      14  87.50        2    12.50       0      0.00        0      0.00       0     0.00
        H5071   HEALTHPLUS                         16,987   1.53         26      0      20  76.92        3    11.54       1      3.85        0      0.00       2     7.69
        H5072   REGENCECARE                         5,072   4.14         21      0      12  57.14        6    28.57       0      0.00        0      0.00       3    14.29
        H5074   AETNA US HEALTHCARE                 9,762   3.07         30      1      26  89.66        2     6.90       1      3.45        0      0.00       0     0.00
        H5076   FIRST CHOICE HEALTH PLAN            1,096   1.82          2      0       2 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H9003   KAISER FNDN HP NW-PORTLAND         36,019   1.44         52      1      41  80.39        3     5.88       1      1.96        0      0.00       6    11.76
        H9047   PROVIDENCE HEALTH PLAN             28,965   2.80         81      1      58  72.50       20    25.00       1      1.25        0      0.00       1     1.25
        H9049   REGENCE HLTH MAINTENCE OREGON         185   5.41          1      0       1 100.00        0     0.00       0      0.00        0      0.00       0     0.00
        H9103   KAISER FNDN HP OF NW                4,109   0.49          2      0       1  50.00        1    50.00       0      0.00        0      0.00       0     0.00
        TOTAL                                   6,912,725   2.98     20,579    352   13707  67.77     3574    17.67     504      2.49      118      0.58    2324    11.49

                                        Percentages reflect decided cases only, including those that are withdrawn.  RATE is the rate of
                                        reconsiderations per 1,000 members, and is calculated as the sum of appeals received during 1999
                                        divided by the mid-year enrollment, times 1,000.

                                                                      Center for Health Dispute Resolution

                                                                        TABLE 5 - 1999 EXPEDITED APPEALS                                       19:07 Saturday, March 4, 2000  18
                                                              Annual Report of Medicare Reconsideration Activity:
                                                   Expedited Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

------------------------------------------------------------------------------ REGION=01: BOSTON -------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H0751   AETNA US HEALTHCARE                14,983   0.73         11     0        6  54.55       1      9.09       2     18.18      0        0.00       2    18.18
        H0752   OXFORD HP CONNECTICUT                 879   1.14          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H0754   CONNECTICARE, INC.                 17,187   1.80         31     0       24  77.42       2      6.45       5     16.13      0        0.00       0     0.00
        H0755   PHYSICIANS HLTH SRV CT             28,462   0.88         25     0       19  76.00       3     12.00       2      8.00      0        0.00       1     4.00
        H0756   BC/BS OF CONNECTICUT               26,433   0.87         23     0       17  73.91       3     13.04       2      8.70      0        0.00       1     4.35
        H0758   CIGNA HEALTHCARE OF CT              8,251   0.61          5     0        2  40.00       1     20.00       2     40.00      0        0.00       0     0.00
        H0759   MEDSPAN HEALTH OPTIONS              7,168   0.14          1     0        0   0.00       0      0.00       1    100.00      0        0.00       0     0.00
        H0760   KAISER FNDATN HP OF CT              3,527   0.28          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H2049   NYLCARE HLTH PLANS MAINE              908   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H2204   HARVARD COMM HP OF NE                 769   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H2206   HARVARD PILGRIM HEALTH CARE        69,231   0.52         36     0       27  75.00       5     13.89       3      8.33      0        0.00       1     2.78
        H2256   TUFTS ASSOCIATED HMO               97,603   0.53         52     0       40  76.92       5      9.62       2      3.85      0        0.00       5     9.62
        H2259   EVERCARE                            2,480   0.81          2     0        1  50.00       0      0.00       1     50.00      0        0.00       0     0.00
        H2261   HMO BLUE, INC.                     15,961   1.88         30     0       17  56.67       5     16.67       8     26.67      0        0.00       0     0.00
        H2265   COMMUNITY HEALTH PLAN               6,139   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H2266   TUFTS HLTH PLN NEW ENGLAND             87   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3050   HEALTHSOURCE NEW HAMPSHIRE         13,566   0.96         13     0        9  69.23       3     23.08       0      0.00      0        0.00       1     7.69
        H3052   TUFTS HLTH PLN NEW ENGLAND          1,427   0.70          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H4102   UNITED HLTH PLN NEW ENGLND         22,536   0.75         17     0        9  52.94       4     23.53       4     23.53      0        0.00       0     0.00
        H4149   HARVARD COMM HP OF N E              5,762   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H4152   COORDINATED HEALTH PARTNERS        29,806   0.67         20     0       12  60.00       4     20.00       3     15.00      0        0.00       1     5.00
        H4153   UNITED HP NEW ENGLAND              14,649   0.61          9     0        6  66.67       2     22.22       1     11.11      0        0.00       0     0.00
        H4749   CAPITAL AREA COMMUNITY HP           1,724   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H9001   FALLON COMMUNITY HP                34,778   2.21         77     0       54  70.13      15     19.48       4      5.19      0        0.00       4     5.19

----------------------------------------------------------------------------- REGION=02: NEW YORK ------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H3107   OXFORD HP NEW JERSEY               14,063   1.56         22     0       19  86.36       1      4.55       0      0.00      0        0.00       2     9.09
        H3152   AETNA US HEALTHCARE                95,728   0.33         32     0       17  53.13       7     21.88       3      9.38      0        0.00       5    15.63
        H3154   HORIZON HEALTHCARE NEW JERSEY      52,757   0.38         20     1       10  52.63       6     31.58       0      0.00      0        0.00       3    15.79
        H3155   PHYSICIANS HEALTH SERVICES NJ       2,216   0.45          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00

                                                                        TABLE 5 - 1999 EXPEDITED APPEALS                                       19:07 Saturday, March 4, 2000  19
                                                              Annual Report of Medicare Reconsideration Activity:
                                                   Expedited Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

----------------------------------------------------------------------------- REGION=02: NEW YORK ------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H3156   AMERIHEALTH HMO, INC               15,937   0.88         14     0        8  57.14       5     35.71       0      0.00      0        0.00       1     7.14
        H3159   UNITED HLTH CARE NJ                 2,306   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3160   CIGNA HEALTHCARE NEW JERSEY         5,369   1.86         10     0        5  50.00       5     50.00       0      0.00      0        0.00       0     0.00
        H3162   CIGNA HEALTHCARE NEW JERSEY            52   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3304   HEALTH CARE PLAN BUFFALO              402   2.49          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H3305   ROCHESTER AREA HMO                 26,389   0.34          9     0        7  77.78       2     22.22       0      0.00      0        0.00       0     0.00
        H3307   OXFORD HEALTH PLANS                88,814   1.53        136     0       83  61.03      20     14.71       8      5.88      0        0.00      25    18.38
        H3308   CAPITAL AREA COMMUNITY HP             623   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3312   AETNA US HEALTHCARE                73,970   0.42         31     0       16  51.61       5     16.13       1      3.23      0        0.00       9    29.03
        H3314   HIP OF GREATER NEW YORK            10,335   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3315   HIP OF GREATER NEW YORK                76   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3330   HIP OF GREATER NEW YORK            78,382   1.28        100     0       42  42.00      35     35.00      13     13.00      0        0.00      10    10.00
        H3349   CAPITAL AREA COMMUNITY HP           3,934   0.51          2     0        1  50.00       1     50.00       0      0.00      0        0.00       0     0.00
        H3351   HEALTH CARE PLAN, INC              31,409   0.96         30     0       23  76.67       3     10.00       2      6.67      0        0.00       2     6.67
        H3356   EXCELLUS HEALTH PLAN, INC.         33,688   0.09          3     0        2  66.67       0      0.00       1     33.33      0        0.00       0     0.00
        H3359   MANAGED HEALTH, INC                 3,539   0.57          2     0        2 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H3360   VYTRA HEALTHCARE                      963   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3361   WELLCARE OF NEW YORK                5,809   0.17          1     0        0   0.00       0      0.00       1    100.00      0        0.00       0     0.00
        H3362   INDEPENDENT HEALTH ASSOC           17,780   1.07         19     0       14  73.68       2     10.53       3     15.79      0        0.00       0     0.00
        H3363   CAPITAL AREA COMMUNITY HP           2,628   0.38          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H3365   CIGNA HEALTHCARE NEW YORK          10,122   0.79          8     0        1  12.50       5     62.50       0      0.00      0        0.00       2    25.00
        H3366   PHYSICIANS HLTH SVC OF NY           9,722   0.72          7     0        5  71.43       0      0.00       2     28.57      0        0.00       0     0.00
        H3367   COMMUNITY HEALTH PLAN               3,068   0.33          1     0        0   0.00       1    100.00       0      0.00      0        0.00       0     0.00
        H3368   CAPITAL AREA COMMUNITY HP           9,903   0.50          5     0        1  20.00       3     60.00       1     20.00      0        0.00       0     0.00
        H3370   EMPIRE BC/BS                       31,730   1.99         63     0       50  79.37       7     11.11       5      7.94      0        0.00       1     1.59
        H3372   HLTH SVC MED CORP CNTRL NY          1,761   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3373   CAPITAL AREA COMMUNITY HP           7,809   0.77          6     0        4  66.67       2     33.33       0      0.00      0        0.00       0     0.00
        H3378   MDNY HEALTHCARE                     5,736   0.35          2     0        2 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H3379   UNITED HEALTHCARE NY                9,709   0.21          2     0        0   0.00       1     50.00       0      0.00      0        0.00       1    50.00
        H3383   HUM/HEALTHCARE SYSTEMS              2,521   0.40          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H3384   NEW YORK CARE PLUS INS              5,114   2.15         11     0        3  27.27       4     36.36       4     36.36      0        0.00       0     0.00
        H3385   NEW YORK CARE PLUS INS              1,992   3.01          6     0        6 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H6331   BORO MEDICAL CENTER                 4,929   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H6333   NYSA-ILA COORDINATING COM          10,772   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H6334   NY HOTEL TRADES COUNCIL             1,596   0.00          0     -        -    -         -       -         -       -        -         -         -      -

                                                                        TABLE 5 - 1999 EXPEDITED APPEALS                                       19:07 Saturday, March 4, 2000  20
                                                              Annual Report of Medicare Reconsideration Activity:
                                                   Expedited Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

----------------------------------------------------------------------------- REGION=02: NEW YORK ------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H9101   ELDER PLAN, INC SHMO                5,715   0.35          2     0        2 100.00       0      0.00       0      0.00      0        0.00       0     0.00

--------------------------------------------------------------------------- REGION=03: PHILADELPHIA ----------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        90091   UNITED MINE WORKERS AMERICA        64,313   0.02          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H0852   CIGNA HEALTHCARE DELAWARE           3,532   0.85          3     0        3 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H0853   MEDICARE SUBVENTION DEMO              735   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H0954   KAISER FNDN HP MID-ATLANTC         26,551   0.38         10     0        7  70.00       0      0.00       2     20.00      0        0.00       1    10.00
        H2101   FREE STATE HEALTH PLAN             50,649   1.07         54     0       31  57.41      20     37.04       1      1.85      0        0.00       2     3.70
        H2150   KAISER FDN HP MID-ATLANTIC          6,814   0.29          2     0        2 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H2151   UNITED HEALTHCARE MID-ATLANTIC     18,468   0.60         11     0        9  81.82       2     18.18       0      0.00      0        0.00       0     0.00
        H2155   EVERCARE                            2,207   1.36          3     0        2  66.67       0      0.00       0      0.00      0        0.00       1    33.33
        H2160   CIGNA HEALTHCARE MID-ATLANTIC       5,080   1.57          8     0        1  12.50       5     62.50       1     12.50      0        0.00       1    12.50
        H3931   AETNA US HEALTHCARE-BLUE BELL     101,242   0.53         54     0       27  50.00      13     24.07       4      7.41      0        0.00      10    18.52
        H3949   QUALMED PLANS HEALTH PA            11,197   0.09          1     0        0   0.00       1    100.00       0      0.00      0        0.00       0     0.00
        H3951   AETNA US HEALTHCARE-PITTSBURG      31,664   0.41         13     0        6  46.15       2     15.38       0      0.00      0        0.00       5    38.46
        H3952   KEYSTONE HEALTH PLAN EAST         118,913   0.90        107     0       51  47.66      43     40.19       5      4.67      0        0.00       8     7.48
        H3953   HMO OF NORTHEASTERN PA             29,563   0.81         24     0       13  54.17       4     16.67       1      4.17      0        0.00       6    25.00
        H3954   PENN ST GEISINGER HLTH PLN         44,384   0.09          4     0        3  75.00       0      0.00       1     25.00      0        0.00       0     0.00
        H3957   KEYSTONE HEALTH PLAN WEST         143,813   1.36        196     0      146  74.49      36     18.37       8      4.08      0        0.00       6     3.06
        H3959   HEALTHAMERICA PITTSBURGH           13,282   0.15          2     0        0   0.00       2    100.00       0      0.00      0        0.00       0     0.00
        H3960   HEALTHAMERICA CENTRAL PA            7,949   0.13          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H3962   KEYSTONE HP CENTRAL                22,764   0.57         13     0        9  69.23       1      7.69       2     15.38      0        0.00       1     7.69
        H3963   INDEPENDENCE BLUE CROSS            10,600   0.66          7     0        4  57.14       1     14.29       2     28.57      0        0.00       0     0.00
        H3964   HEALTH PARTNERS PHILADELPHIA        3,292   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3966   CROZER-KEYSTONE HEALTH SYS          3,805   1.31          5     0        1  20.00       1     20.00       2     40.00      0        0.00       1    20.00
        H3969   QUALMED PLANS - WEST PA             2,236   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3970   HEALTHGUARD OF LANCASTER            4,670   0.21          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H3971   HEALTHCENTRAL INC.                  6,815   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H4906   C & O EMPLOYEES HOSPITAL ASSOC      3,368   0.00          0     -        -    -         -       -         -       -        -         -         -      -

                                                                        TABLE 5 - 1999 EXPEDITED APPEALS                                       19:07 Saturday, March 4, 2000  21
                                                              Annual Report of Medicare Reconsideration Activity:
                                                   Expedited Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

--------------------------------------------------------------------------- REGION=03: PHILADELPHIA ----------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H4949   OPTIMA HEALTH PLAN                 14,010   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H4951   CIGNA HEALTHCARE VIRGINIA          10,618   0.94         10     0        7  70.00       3     30.00       0      0.00      0        0.00       0     0.00
        H4955   HEALTHKEEPERS, INC                  2,740   4.74         13     0       12  92.31       0      0.00       1      7.69      0        0.00       0     0.00
        H5102   HEALTH PLAN UPPER OHIO VALLEY       6,623   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H5149   COVENTRY HP OF WV                     885   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H5151   HEALTH PLAN UPPER OHIO VALLEY         950   0.00          0     -        -    -         -       -         -       -        -         -         -      -

------------------------------------------------------------------------------ REGION=04: ATLANTA ------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H0150   HEALTH PARTNERS OF ALABAMA         13,197   0.38          5     0        3  60.00       1     20.00       0      0.00      0        0.00       1    20.00
        H0151   UNITED HEALTHCARE ALABAMA          22,145   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H0152   UNITED HEALTHCARE OF ALABAMA       12,925   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H0153   HEALTH PARTNERS ALABAMA             1,424   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H0154   VIVA HEALTH                         1,016   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1010   CAPITAL GROUP HLTH SRVC FL          4,031   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1013   FOUNDATION HEALTH - FL             24,444   0.65         16     0       11  68.75       1      6.25       1      6.25      0        0.00       3    18.75
        H1015   AETNA US HEALTHCARE                10,994   0.55          6     0        2  33.33       2     33.33       1     16.67      0        0.00       1    16.67
        H1016   AV-MED HEALTH PLAN MIAMI           39,154   0.54         21     0       11  52.38       4     19.05       1      4.76      0        0.00       5    23.81
        H1019   PHYSICIANS HEALTHCARE PLANS         2,678   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1020   HEALTH OPTIONS                     11,861   0.08          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H1021   HEALTH OPTIONS, INC.                  515   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1022   FLORIDA HEALTH CHOICE              14,918   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1026   HEALTH OPTIONS, INC                57,902   0.26         15     0        3  20.00       5     33.33       1      6.67      0        0.00       6    40.00
        H1027   BEACON HEALTH PLANS                 1,397   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1031   SUNSTAR HEALTH PLAN, INC.           1,879   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1035   FLORIDA HEALTH CARE PLAN           15,510   0.13          2     0        2 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H1036   HUMANA MEDICAL PLAN SO FLORIDA    230,424   0.84        194     0      105  54.12      58     29.90      13      6.70      0        0.00      18     9.28
        H1057   AV-MED H PLAN GAINSVILLE            8,496   0.47          4     0        3  75.00       1     25.00       0      0.00      0        0.00       0     0.00
        H1059   AV-MED H PLAN JACKSONVILLE          5,962   0.17          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H1061   AV-MED H PLAN ORLANDO               6,059   0.00          0     -        -    -         -       -         -       -        -         -         -      -

                                                                        TABLE 5 - 1999 EXPEDITED APPEALS                                       19:07 Saturday, March 4, 2000  22
                                                              Annual Report of Medicare Reconsideration Activity:
                                                   Expedited Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

------------------------------------------------------------------------------ REGION=04: ATLANTA ------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H1062   AV-MED H PLAN TAMPA                18,743   0.69         13     0        6  46.15       4     30.77       2     15.38      0        0.00       1     7.69
        H1070   PRUDENTIAL HLTH CARE PLAN          15,378   0.20          3     0        3 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H1071   HEALTH OPTIONS JACKSONVILE          9,447   0.21          2     0        2 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H1072   COMMUNITY HLTH CARE SYSTEM          3,183   0.63          2     0        2 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H1073   PRUDENTIAL HLTH CARE SO FL         24,599   0.65         16     0       12  75.00       3     18.75       0      0.00      0        0.00       1     6.25
        H1074   PRUDENTIAL HLTH CARE PLAN          29,749   0.87         26     0       18  69.23       5     19.23       1      3.85      0        0.00       2     7.69
        H1076   HIP HEALTH PLAN OF FLORIDA         24,975   0.60         15     0        6  40.00       6     40.00       0      0.00      0        0.00       3    20.00
        H1078   NEIGHBORHOOD HLTH PARTNERSHIP      17,509  18.85        330     0      326  98.79       2      0.61       0      0.00      0        0.00       2     0.61
        H1080   UNITED HLTH CARE OF TAMPA          31,576   0.48         15     0        7  46.67       7     46.67       0      0.00      0        0.00       1     6.67
        H1081   PRUDENTIAL HLH CARE ORLANDO        14,873   0.34          5     0        3  60.00       1     20.00       0      0.00      0        0.00       1    20.00
        H1082   HEALTH OPTIONS WEST COAST          39,892   0.28         11     0        3  27.27       4     36.36       1      9.09      0        0.00       3    27.27
        H1083   EVERCARE TAMPA                      1,326   0.75          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H1084   HIP HEALTH PLAN OF FLORIDA          2,832   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1087   CIGNA HEALTHCARE FLORIDA            8,583   0.58          5     0        4  80.00       1     20.00       0      0.00      0        0.00       0     0.00
        H1094   UNITED HEALTHCARE FLORIDA           4,738   0.21          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H1095   HEALTH OPTIONS CENTRAL FL          14,898   0.20          3     0        1  33.33       2     66.67       0      0.00      0        0.00       0     0.00
        H1098   CIGNA HEALTHCARE FLORIDA            5,627   0.36          2     0        1  50.00       0      0.00       0      0.00      0        0.00       1    50.00
        H1099   HEALTH FIRST HEALTH PLANS          15,315   0.20          3     0        2  66.67       1     33.33       0      0.00      0        0.00       0     0.00
        H1151   EVERCARE                            1,766   0.57          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H1155   UNITED HEALTHCARE GEORGIA           5,480   0.73          4     0        3  75.00       0      0.00       0      0.00      0        0.00       1    25.00
        H1156   AETNA US HEALTHCARE GEORGIA         5,992   1.00          6     0        1  16.67       4     66.67       0      0.00      0        0.00       1    16.67
        H1163   SCHP, INC.                          5,196   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1168   HMO GEORGIA                        13,789   2.90         40     0       21  52.50      12     30.00       1      2.50      0        0.00       6    15.00
        H1169   ST JOSEPHS CARE MGT CORP            3,315   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1170   KAISER FOUNDATION HP GA             7,969   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1171   CIGNA HEALTHCARE GEORGIA            8,316   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1849   ANTHEM HEALTH PLANS KENTUCKY          141   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1890   HUMANA - LOUISVILLE                15,145   0.33          5     0        2  40.00       3     60.00       0      0.00      0        0.00       0     0.00
        H2551   MEDICARE SUBVENTION DEMO            2,827   0.71          2     0        1  50.00       1     50.00       0      0.00      0        0.00       0     0.00
        H3449   PARTNERS NAT HLTH PLAN NC          21,189   0.28          6     0        4  66.67       1     16.67       1     16.67      0        0.00       0     0.00
        H3453   KAISER FOUNDATION HP OF NC          1,589   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3454   KAISER FOUNDATION HP OF NC          2,897   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3455   QUALCHOICE NORTH CAROLINA          14,408   0.07          1     0        0   0.00       0      0.00       0      0.00      0        0.00       1   100.00
        H3456   UNITED HEALTHCARE OF NC             1,323   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3457   WELLPATH SELECT                     3,237   0.31          1     0        0   0.00       0      0.00       1    100.00      0        0.00       0     0.00

                                                                        TABLE 5 - 1999 EXPEDITED APPEALS                                       19:07 Saturday, March 4, 2000  23
                                                              Annual Report of Medicare Reconsideration Activity:
                                                   Expedited Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

------------------------------------------------------------------------------ REGION=04: ATLANTA ------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H4249   COMPANION HEALTHCARE                1,071   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H4452   HEALTH 1*2*3                       14,086   0.07          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H4454   HEALTH NET HMO                      6,886   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H4455   TENNESSEE HEALTH CARE NETWORK       3,372   0.30          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H4456   JOHN DEERE HEALTH PLAN              8,812   0.11          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H4457   HEALTHSOURCE TENNESSEE              2,689   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H4458   UNITED HEALTHCARE TENNESSEE           471   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H4459   UNITED HEALTHCARE TENNESSEE           136   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H4461   CARITEN HEALTH PLAN                 2,414   0.41          1     0        0   0.00       1    100.00       0      0.00      0        0.00       0     0.00
        H4463   XANTUS CORPORATION                     54   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H4563   PRUDENTIAL HLTH CARE PLAN          10,174   0.79          8     0        8 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H6336   HIP HEALTH PLAN OF FLORIDA            532   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H9011   UNITED HEALTHCARE MIAMI            68,210   0.10          7     0        4  57.14       3     42.86       0      0.00      0        0.00       0     0.00

------------------------------------------------------------------------------ REGION=05: CHICAGO ------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H1406   HUMANA - CHICAGO                   83,061   0.55         46     0       24  52.17      16     34.78       3      6.52      0        0.00       3     6.52
        H1449   RUSH-PRUDENTIAL HMO                 3,777   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1459   ILLINOIS CENTRAL HOSP ASSC          7,019   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1460   AMERICAN HEALTH CARE PROVIDERS      4,472   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1463   HEALTH ALLIANCE MED PLANS           5,708   0.88          5     0        4  80.00       1     20.00       0      0.00      0        0.00       0     0.00
        H1465   AETNA HLTH PLAN ILLINOIS            8,355   0.12          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H1468   OSF HEALTHPLANS, INC.                 641   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1469   ACCORD HEALTH PLAN                    662   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1471   DEERE FAMILY HEALTHPLAN, INC.       1,453   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1472   DEERE FAMILY HEALTHPLAN, INC.      11,262   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1553   THE M PLAN/SENIOR SECURECARE        5,196   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1555   ARNETT HMO                          4,899   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1557   ANTHEM INSURANCE COMPANIES          2,657   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1558   WELBORN HMO                         5,281   0.00          0     -        -    -         -       -         -       -        -         -         -      -

                                                                        TABLE 5 - 1999 EXPEDITED APPEALS                                       19:07 Saturday, March 4, 2000  24
                                                              Annual Report of Medicare Reconsideration Activity:
                                                   Expedited Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

------------------------------------------------------------------------------ REGION=05: CHICAGO ------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H2312   HEALTH ALLIANCE PLAN OF MI         27,657   0.14          4     0        2  50.00       1     25.00       1     25.00      0        0.00       0     0.00
        H2350   BLUE CARE NETWORK SO MI             6,989   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H2351   BLUE CARE NETWORK EAST MI           1,913   0.52          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H2352   CARE CHOICES HMO                    3,461   1.73          6     0        5  83.33       1     16.67       0      0.00      0        0.00       0     0.00
        H2353   MCARE                              15,470   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H2354   HEALTHPLUS OF MICHIGAN              1,665   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H2357   SELECTCARE HMO                      3,456   0.58          2     0        2 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H2450   MEDICA                             19,430   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H2456   UCARE MINNESOTA                       625   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H2457   METROPOLITAN HEALTH PLAN              379   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H2458   MEDICA                              1,874   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H2459   UCARE MINNESOTA                     5,977   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H2461   FIRST PLAN OF MINNESOTA             1,378   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H2462   HEALTHPARTNERS                     17,677   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3602   HEALTH GUARD                          724   1.38          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H3607   KAISER FND HP OH-CLEVELAND         26,684   0.34          9     0        8  88.89       1     11.11       0      0.00      0        0.00       0     0.00
        H3649   FAMILY HEALTH PLAN, INC.            5,468   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3653   PARAMOUNT CARE, INC                21,276   0.09          2     0        2 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H3654   PRUDENTIAL HP NORTH OHIO           19,337   0.10          2     0        0   0.00       1     50.00       1     50.00      0        0.00       0     0.00
        H3655   COMMUNITY MUTUAL INS CO            49,950   0.28         14     0        5  35.71       6     42.86       2     14.29      0        0.00       1     7.14
        H3656   AETNA US HEALTHCARE OHIO           25,064   0.16          4     0        2  50.00       2     50.00       0      0.00      0        0.00       0     0.00
        H3657   QUALCHOICE HEALTH PLAN              8,985   0.11          1     0        0   0.00       1    100.00       0      0.00      0        0.00       0     0.00
        H3658   PACIFICARE OF OHIO                 19,773   0.20          4     0        2  50.00       2     50.00       0      0.00      0        0.00       0     0.00
        H3659   UNITED HEALTHCARE OF OHIO          47,948   0.19          9     0        3  33.33       6     66.67       0      0.00      0        0.00       0     0.00
        H3660   SUMMACARE                          12,267   2.45         30     0       15  50.00      14     46.67       1      3.33      0        0.00       0     0.00
        H3661   HEALTH OHIO, INC.                   6,526   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3663   EMERALD HMO                         3,439   0.29          1     0        0   0.00       1    100.00       0      0.00      0        0.00       0     0.00
        H3664   PRIMETIME MED INSURANCE             7,910   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3666   HUMANA HEALTH PLAN OHIO            14,037   0.36          5     0        3  60.00       0      0.00       2     40.00      0        0.00       0     0.00
        H3668   MT CARMEL HEALTH PLAN              12,707   0.16          2     0        2 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H3671   AETNA US HEALTHCARE OHIO            7,170   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3672   HOMETOWN HEALTH PLAN                2,654   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3673   HEALTHAMERICA - HEALTHASSURANC      1,101   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3674   CIGNA HEALTHCARE OF OHIO            3,941   0.51          2     0        1  50.00       0      0.00       1     50.00      0        0.00       0     0.00
        H3676   COMMUNITY HLTH PLAN OHIO            5,298   0.00          0     -        -    -         -       -         -       -        -         -         -      -

                                                                        TABLE 5 - 1999 EXPEDITED APPEALS                                       19:07 Saturday, March 4, 2000  25
                                                              Annual Report of Medicare Reconsideration Activity:
                                                   Expedited Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

------------------------------------------------------------------------------ REGION=05: CHICAGO ------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H5204   COMMUNITY LIVING ALLIANCE              56   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H5206   COMMUNITY HEALTH PARTNERSHIP          121   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H5207   COMMUNITY CARE ORGAN MILWAYKEE        126   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H5209   ELDER CARE OF DANE COUNTY             176   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H5253   PRIMECARE HEALTH PLAN              19,907   0.15          3     0        2  66.67       1     33.33       0      0.00      0        0.00       0     0.00
        H5254   NETWORK HLTH PLN WISCONSIN          3,481   0.29          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H5257   HUMANA WI HLTH ORG INS              4,238   0.24          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H5258   BC/BS UNITED WISCONSIN              4,313   0.23          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H5259   BC/BS UNITED WISCONSIN                629   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H5263   NETWORK HEALTH PLAN WISCONSIN         356   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H5264   DEAN HEALTH PLAN/DEANCARE HMO       4,219   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H6140   WABASH MEMORIAL HOSPITAL            1,841   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H6141   SIDNEY HILLMAN HC                   1,504   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H6142   UNION HEALTH SERVICES               1,649   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H6143   UNION MEDICAL CENTER                  352   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H6360   KAISER FNDN HP OF OHIO              1,184   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H9005   GROUP HEALTH PLAN, INC             18,101   0.22          4     0        4 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H9006   MEDICA - MINNEAPOLIS               24,786   0.24          6     0        5  83.33       1     16.67       0      0.00      0        0.00       0     0.00
        H9009   BLUE CARE NETWORK OF MICHIGAN       8,034   0.25          2     0        2 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H9028   MAXICARE INDIANA                    5,671   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H9045   UNITED HEALTHCARE ILLINOIS         47,417   0.25         12     0        7  58.33       3     25.00       0      0.00      0        0.00       2    16.67

------------------------------------------------------------------------------ REGION=06: DALLAS -------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H0451   HMO PARTNERS                        9,814   0.20          2     0        2 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H0452   UNITED HEALTHCARE OF ARKANSAS       1,152   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H0453   HEALTHSOURCE ARKANSAS               2,445   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H0455   UNITED HEALTHCARE ARKANSAS          4,176   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1951   OSHSNER HEALTH PLAN                50,794   0.08          4     0        2  50.00       1     25.00       1     25.00      0        0.00       0     0.00
        H1954   UNITED HEALTHCARE LOUISIANA        17,353   0.29          5     0        3  60.00       1     20.00       0      0.00      0        0.00       1    20.00

                                                                        TABLE 5 - 1999 EXPEDITED APPEALS                                       19:07 Saturday, March 4, 2000  26
                                                              Annual Report of Medicare Reconsideration Activity:
                                                   Expedited Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

------------------------------------------------------------------------------ REGION=06: DALLAS -------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H1955   GULF SOUTH HEALTH PLANS            20,402   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1958   SMA HEALTH PLAN                    11,164   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1961   TENET CHOICES, INC                  6,708   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1962   AETNA US HEALTHCARE LOUISIANA       6,257   0.48          3     0        3 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H1965   HMO LOUISIANA                         212   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3204   PRESBYTERIAN HEALTH PLAN           19,497   0.62         12     0        9  75.00       1      8.33       0      0.00      0        0.00       2    16.67
        H3249   QUAL MED, NEW MEXICO HP             2,781   1.44          4     0        3  75.00       1     25.00       0      0.00      0        0.00       0     0.00
        H3251   LOVELACE HEALTH PLAN               17,538   0.57         10     0        7  70.00       3     30.00       0      0.00      0        0.00       0     0.00
        H3253   LOVELACE HEALTH PLAN                2,379   0.42          1     0        0   0.00       1    100.00       0      0.00      0        0.00       0     0.00
        H3255   ST JOSEPH HEALTHCARE PSO, INC.      1,333   0.75          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H3749   PACIFICARE OF OKLAHOMA             16,705   0.06          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H3754   PACIFICARE OF OKLAHOMA             11,613   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3755   COMMUNITY CARE HMO, INC.           12,165   0.08          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H3756   HEALTHCARE OKLAHOMA                 2,128   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3757   BLUELINCS HMO                       5,467   0.18          1     0        0   0.00       0      0.00       0      0.00      0        0.00       1   100.00
        H4504   HUMANA - CORPUS CHRISTI            11,299   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H4507   NYLCARE HEALTH PLANS -TX           40,645   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H4510   HUMANA - SAN ANTONIO               68,598   0.03          2     0        1  50.00       0      0.00       1     50.00      0        0.00       0     0.00
        H4556   SANTA FE EMPLOYEES HOSP ASSOC       8,925   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H4558   NYLCARE HEALTH PLANS               59,642   0.07          4     0        3  75.00       1     25.00       0      0.00      0        0.00       0     0.00
        H4559   HARRIS METHODIST TEXAS HL PLAN     46,255   0.19          9     0        4  44.44       3     33.33       0      0.00      0        0.00       2    22.22
        H4560   PRUDENTIAL HLTH CARE PLAN           5,662   1.24          7     0        6  85.71       1     14.29       0      0.00      0        0.00       0     0.00
        H4564   SCOTT & WHITE HEALTH PLAN          21,582   0.05          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H4565   TEXAS HEALTH CHOICE                 5,878   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H4566   CIGNA HEALTHCARE TEXAS              2,784   0.36          1     0        0   0.00       1    100.00       0      0.00      0        0.00       0     0.00
        H4569   CIGNA HEALTHCARE TX SOUTH           3,035   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H4572   MEMORIAL SISTERS CHARITY           17,658   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H4574   PRESBYTERIAN HEALTH PLAN, INC.      4,365   0.46          2     0        1  50.00       0      0.00       1     50.00      0        0.00       0     0.00
        H4578   TEXAS HEALTH CHOICE                 3,496   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H4579   HEALTHCARE PARTNERS PLANS           4,490   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H4580   HMO BLUE, NORTHEAST TEXAS             965   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H4582   SETON HEALTH PLAN                     432   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H4586   MEDICARE SUBVENTION DEMO           12,690   0.16          2     0        2 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H4588   METHODISTCARE, INC.                   966   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H4590   PACIFICARE OF TEXAS                59,938   0.15          9     0        3  33.33       3     33.33       1     11.11      0        0.00       2    22.22

                                                                        TABLE 5 - 1999 EXPEDITED APPEALS                                       19:07 Saturday, March 4, 2000  27
                                                              Annual Report of Medicare Reconsideration Activity:
                                                   Expedited Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

---------------------------------------------------------------------------- REGION=07: KANSAS CITY ----------------------------------------------------------------------------
                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H1651   MEDICAL ASSOC HLTH PLAN             6,935   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1653   PRINCIPAL HEALTH CARE OF IOWA         747   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1750   PREFERRED PLUS OF KANSAS            2,942   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1751   KAISER FNDATION HP KS CITY          4,251   0.24          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H1752   CIGNA HEALTHCARE KANSAS/MISSOU      1,558   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H2649   HUMANA - KANSAS CITY               24,923   0.28          7     0        6  85.71       1     14.29       0      0.00      0        0.00       0     0.00
        H2652   TOTAL HEALTH CARE                   1,774   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H2654   UNITED HEALTHCARE MIDWEST          51,245   0.21         11     0        6  54.55       3     27.27       1      9.09      0        0.00       1     9.09
        H2656   GOOD HEALTH HMO                     7,753   0.13          1     0        0   0.00       1    100.00       0      0.00      0        0.00       0     0.00
        H2659   HMO MISSOURI, INC                   5,143   0.39          2     0        2 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H2663   GROUP HEALTH PLAN                  40,330   0.12          5     0        3  60.00       2     40.00       0      0.00      0        0.00       0     0.00
        H2666   HEALTHNET                          15,285   0.20          3     0        2  66.67       1     33.33       0      0.00      0        0.00       0     0.00
        H2667   MERCY HLTH PLANS MISSOURI           5,260   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H2668   MERCY HEALTH PLANS OF MISSOURI      1,495   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H2669   UNITED HEALTHCARE OF MIDWEST        1,139   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H2802   UNITED HEALTHCARE MIDLANDS          8,072   0.62          5     0        3  60.00       1     20.00       0      0.00      0        0.00       1    20.00
        H2849   EXCLUSIVE HEALTHCARE                6,885   0.15          1     0        0   0.00       0      0.00       1    100.00      0        0.00       0     0.00
        H5256   MEDICAL ASSOC CLINIC HP               156   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H6261   ST LOUIS LABOR HEALTH INST          1,904   0.00          0     -        -    -         -       -         -       -        -         -         -      -

------------------------------------------------------------------------------ REGION=08: DENVER -------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H0602   ROCKY MOUNTAIN HMO                 14,434   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H0603   HMO COLORADO, INC                  12,970   0.15          2     0        1  50.00       1     50.00       0      0.00      0        0.00       0     0.00
        H0609   PACIFICARE OF COLORADO             67,537   0.30         20     0       15  75.00       2     10.00       1      5.00      0        0.00       2    10.00
        H0615   QUAL-MED DENVER AREA                5,058   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H0630   KAISER FNDN HP OF CO               44,132   0.39         17     0       14  82.35       2     11.76       0      0.00      0        0.00       1     5.88
        H0657   HMO HEALTH PLANS                      648   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H0659   CIGNA HEALTHCARE COLORADO           6,207   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H0660   MUTUAL OF OMAHA COLORADO            4,620   0.22          1     0        0   0.00       1    100.00       0      0.00      0        0.00       0     0.00
        H0662   EVERCARE COLORADO                   1,090   1.83          2     0        2 100.00       0      0.00       0      0.00      0        0.00       0     0.00

                                                                        TABLE 5 - 1999 EXPEDITED APPEALS                                       19:07 Saturday, March 4, 2000  28
                                                              Annual Report of Medicare Reconsideration Activity:
                                                   Expedited Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

------------------------------------------------------------------------------ REGION=08: DENVER -------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H0664   QUAL-MED COLORADO SPRINGS             190   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H0665   QUAL-MED PUEBLO                       747   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H0667   MEDICARE SUBVENTION DEMO            3,085   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H2749   YELLOWSTONE COMMUNITY HP            2,539   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3503   HEART OF AMERICA HMO                  695   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H4650   DESERET HEALTHCARE TRUST            3,610   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H4652   UNION PACIFIC RR EMPLOY HS         15,598   0.00          0     -        -    -         -       -         -       -        -         -         -      -

--------------------------------------------------------------------------- REGION=09: SAN FRANCISCO ---------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H0303   PACIFICARE OF ARIZONA              81,183   1.03         84     0       51  60.71      15     17.86       2      2.38      0        0.00      16    19.05
        H0307   HUMANA - PHOENIX                   22,506   0.36          8     0        7  87.50       1     12.50       0      0.00      0        0.00       0     0.00
        H0350   MARICOPA COUNTY HLTH PLAN           2,556   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H0351   INTERGROUP PREPD HL SR AZ          52,889   0.72         38     0       18  47.37       6     15.79       4     10.53      0        0.00      10    26.32
        H0352   UNITED HEALTHCARE OF ARIZONA       24,135   0.25          6     0        4  66.67       0      0.00       1     16.67      0        0.00       1    16.67
        H0354   CIGNA HEALTH CARE OF ARIZONA       42,649   1.08         46     0       37  80.43       4      8.70       3      6.52      0        0.00       2     4.35
        H0355   BC/BS ARIZONA                      13,982   0.43          6     0        1  16.67       2     33.33       1     16.67      0        0.00       2    33.33
        H0356   PREMIER HEALTHCARE                 19,936   0.10          2     0        0   0.00       2    100.00       0      0.00      0        0.00       0     0.00
        H0357   EVERCARE PHOENIX                      419   2.39          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H0359   AETNA US HEALTHCARE                 3,434   1.16          4     0        2  50.00       0      0.00       1     25.00      0        0.00       1    25.00
        H0502   CONTRA COSTA HEALTH PLAN              791   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H0504   CALIFORNIA PHYSICIANS SERVICES     60,140   1.75        105     0       69  65.71      23     21.90       2      1.90      0        0.00      11    10.48
        H0516   REGENTS UNIV CALIFORNIA             1,292   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H0520   UNITED HEALTHCARE CA SOUTH          1,718   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H0523   AETNA US HEALTHCARE LOMA LINDA     48,767   1.21         59     0       53  89.83       4      6.78       2      3.39      0        0.00       0     0.00
        H0524   KAISER FNDN HP LOS ANGELES        233,307   0.37         87     0       69  79.31      10     11.49       6      6.90      0        0.00       2     2.30
        H0526   KAISER FNDN HP BAKERSFIELD          5,855   0.17          1     0        0   0.00       1    100.00       0      0.00      0        0.00       0     0.00
        H0529   PACIFICARE OF CALIFORNIA           64,313   0.48         31     1       18  60.00       3     10.00       0      0.00      0        0.00       9    30.00
        H0533   MEDICARE SUBVENTION DEMO            3,280   0.30          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H0543   PACIFICARE LOS ANGELES            440,682   0.82        360     0      232  64.44      69     19.17       4      1.11      0        0.00      55    15.28

                                                                        TABLE 5 - 1999 EXPEDITED APPEALS                                       19:07 Saturday, March 4, 2000  29
                                                              Annual Report of Medicare Reconsideration Activity:
                                                   Expedited Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

--------------------------------------------------------------------------- REGION=09: SAN FRANCISCO ---------------------------------------------------------------------------
                                                                                  (continued)

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H0545   INTER VALLEY HEALTH PLAN           13,271   0.30          4     0        3  75.00       0      0.00       0      0.00      0        0.00       1    25.00
        H0547   AETNA US HEALTHCARE SAN BRUNO      16,731   0.72         12     0        9  75.00       2     16.67       0      0.00      0        0.00       1     8.33
        H0558   MAXICARE CALIFORNIA                 8,547   0.23          2     0        1  50.00       0      0.00       0      0.00      0        0.00       1    50.00
        H0559   PACIFICARE NORTHERN CA            102,244   0.58         59     0       41  69.49       8     13.56       2      3.39      0        0.00       8    13.56
        H0562   HEALTH NET - NORTH CA              76,720   0.98         75     0       41  54.67      16     21.33       1      1.33      0        0.00      17    22.67
        H0563   HEALTH NET - SOUTH CA              48,712   1.23         60     0       39  65.00      16     26.67       1      1.67      0        0.00       4     6.67
        H0564   BLUE CROSS OF CALIFORNIA           20,571   0.73         15     0       13  86.67       0      0.00       1      6.67      0        0.00       1     6.67
        H0565   KAISER FOUNDATION HP, INC.            722   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H0566   HEALTH PLAN OF REDWOODS            10,542   0.85          9     0        6  66.67       2     22.22       1     11.11      0        0.00       0     0.00
        H0568   NATIONAL MED ENTERPRISES           15,743   0.64         10     0        6  60.00       3     30.00       1     10.00      0        0.00       0     0.00
        H0570   HEALTH NET - CENTRL VALLEY          3,386   0.59          2     0        1  50.00       0      0.00       0      0.00      0        0.00       1    50.00
        H0571   CHINESE COMMUNITY HLTH PLN          1,099   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H0581   CIGNA HEALTHCARE OF CA             26,417   0.68         18     0        9  50.00       5     27.78       1      5.56      0        0.00       3    16.67
        H0583   KAISER FNDN HP OAKLAND            240,296   0.40         96     0       85  88.54       7      7.29       3      3.13      0        0.00       1     1.04
        H0584   KAISER FOUNDATION HP, INC          15,285   0.26          4     0        4 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H0590   BLUE CROSS OF CALIFORNIA              278   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H0591   BLUE CROSS OF CALIFORNIA            3,184   0.63          2     0        0   0.00       1     50.00       0      0.00      0        0.00       1    50.00
        H0598   PACIFICARE OF CA                    7,769   0.64          5     0        4  80.00       0      0.00       0      0.00      0        0.00       1    20.00
        H0599   CALIFORNIA PHYSICIANS SRV           7,351   0.82          6     0        5  83.33       1     16.67       0      0.00      0        0.00       0     0.00
        H1200   KAISER FNDN HEALTH PLAN             1,973   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1230   KAISER FNDN HP HI-HONOLULU         17,293   0.12          2     0        1  50.00       1     50.00       0      0.00      0        0.00       0     0.00
        H1251   HAWAII MED SERVICES ASSN           34,682   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1252   HEALTH PLAN HAWAII                    167   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H2931   HEALTH PLAN OF NEVADA               5,659   0.35          2     0        1  50.00       1     50.00       0      0.00      0        0.00       0     0.00
        H2949   PACIFICARE OF NEVADA               22,669   1.41         32     0       22  68.75       6     18.75       1      3.13      0        0.00       3     9.38
        H2959   HUMANA HEALTH PLAN                  9,852   1.42         14     0        8  57.14       1      7.14       0      0.00      0        0.00       5    35.71
        H2960   HOMETOWN HEALTH PLAN                6,499   0.15          1     0        0   0.00       0      0.00       0      0.00      0        0.00       1   100.00
        H2961   HEALTH PLAN OF NEVADA              33,665   0.24          8     0        6  75.00       0      0.00       0      0.00      0        0.00       2    25.00
        H6050   KAISER FNDN HEALTH PLAN            10,624   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H6052   KAISER FNDN HEALTH PLAN            35,399   0.31         11     0       10  90.91       0      0.00       0      0.00      0        0.00       1     9.09
        H6053   SANTE FE EMPLOY HOSP ASSN             959   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H9016   UHP HEALTHCARE                      9,212   0.22          2     0        1  50.00       1     50.00       0      0.00      0        0.00       0     0.00
        H9104   SCAN HEALTH PLAN                   32,753   1.01         33     0       20  60.61       9     27.27       1      3.03      0        0.00       3     9.09

                                                                        TABLE 5 - 1999 EXPEDITED APPEALS                                       19:07 Saturday, March 4, 2000  30
                                                              Annual Report of Medicare Reconsideration Activity:
                                                   Expedited Reconsiderations Received During 1999, and Distribution of Final
                                                                         Decisions, by Region and Plan

------------------------------------------------------------------------------ REGION=10: SEATTLE ------------------------------------------------------------------------------

                                                                     Recons  Recons                                    Recons            Recons
                                                   1999            Received Not Yet Recons      %    Recons       %  Partially      % Retroactive      %   Recons       %
       CONTRACT PLAN                           Enrollment   RATE       1999 Decided Upheld  Uphld Overturned  Overt Overturned  PrtOv Disenrolled  RetDs Withdrawn  WthDr

        H0577   MEDICARE SUBVENTION DEMO            3,729   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1349   REGENCE BLUESHIELD OF IDAHO         7,604   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H1350   BC OF IDAHO HLTH SERVICES           5,143   0.19          1     0        1 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H3805   PACIFICARE OF OREGON               29,675   0.78         23     0       13  56.52       8     34.78       2      8.70      0        0.00       0     0.00
        H3851   REGENCE HMO OREGON                 45,060   0.04          2     0        1  50.00       1     50.00       0      0.00      0        0.00       0     0.00
        H3855   PROVIDENCE HEALTH PLAN              4,571   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3856   REGENCE HMO OREGON                 18,190   0.11          2     0        1  50.00       1     50.00       0      0.00      0        0.00       0     0.00
        H3857   PROVIDENCE HEALTH PLAN              2,134   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3858   PROVICENCE HEALTH PLANS            12,386   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3862   PACIFICARE OF OREGON II             7,472   0.40          3     0        2  66.67       0      0.00       0      0.00      0        0.00       1    33.33
        H3863   PACIFICARE OF OREGON II             1,423   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H3864   CENTRAL OREGON INDPONT HLTH SV      2,476   0.81          2     0        2 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H5002   GROUP HLTH COOP PUGET SOUND         2,646   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H5005   PACIFICARE OF WASHINGTON           64,978   0.97         63     0       30  47.62      17     26.98       9     14.29      0        0.00       7    11.11
        H5050   GP HEALTH COOP PUGET SOUND         54,211   0.90         49     0       38  77.55       6     12.24       5     10.20      0        0.00       0     0.00
        H5063   OPTIONS HEALTH CARE                 5,092   0.39          2     0        2 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H5066   PREMERA BLUE CROSS                  8,167   0.86          7     0        5  71.43       2     28.57       0      0.00      0        0.00       0     0.00
        H5068   GROUP HLTH COOP PUGET SOUND         1,869   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H5069   GROUP HLTH COOP PUGET SOUND         3,361   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H5071   HEALTHPLUS                         16,987   0.29          5     0        5 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H5072   REGENCECARE                         5,072   0.39          2     0        2 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H5074   AETNA US HEALTHCARE                 9,762   0.72          7     0        6  85.71       0      0.00       1     14.29      0        0.00       0     0.00
        H5076   FIRST CHOICE HEALTH PLAN            1,096   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H9003   KAISER FNDN HP NW-PORTLAND         36,019   0.08          3     0        3 100.00       0      0.00       0      0.00      0        0.00       0     0.00
        H9047   PROVIDENCE HEALTH PLAN             28,965   0.10          3     0        2  66.67       1     33.33       0      0.00      0        0.00       0     0.00
        H9049   REGENCE HLTH MAINTENCE OREGON         185   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        H9103   KAISER FNDN HP OF NW                4,109   0.00          0     -        -    -         -       -         -       -        -         -         -      -
        TOTAL                                   6,912,725   0.59      4,099     2     2734  66.73     782     19.09     212      5.17      0        0.00     369     9.01

                                        Percentages reflect decided cases only, including those that are withdrawn.  RATE is the rate of
                                        reconsiderations per 1,000 members, and is calculated as the sum of appeals received during 1999
                                        divided by the mid-year enrollment, times 1,000.

                                                                      Center for Health Dispute Resolution